Job Description

Our client, A global manufacturing company are looking for a proactive, tech-savvy professional to join their team in a fulltime role on-site. In this role, you will be instrumental in maintaining and enhancing their IT systems while providing essential support for their North American and global operations.
What You'll Do
1. Manage IT End-User Devices:

• Set up, configure, and maintain desktops, laptops, tablets, and mobile devices.
• Regularly update software and security patches to ensure optimal performance.
• Maintain and manage an accurate inventory of IT assets.

2. Resolve IT Issues:

• Provide first-line support for hardware, software, and network issues.
• Utilize remote support tools to assist users across various locations.
• Troubleshoot and resolve technical issues swiftly, maintaining detailed records in a ticketing system.

3. Build and Maintain a Knowledge Base:

• Create user guides, training materials, and documentation for common IT issues.
• Continuously improve the knowledge base to empower employees to resolve basic issues independently.

4. Oversee Microsoft Office 365:

• Administer and manage Office 365 accounts, email configurations, and related applications (Outlook, Teams, SharePoint, OneDrive).
• Ensure the security and compliance of the O365 environment.

5. Innovate and Improve:

• Identify areas for improvement in IT processes and systems.
• Stay updated on emerging technologies and suggest enhancements.
• Be proactive in preventing potential IT issues and optimizing existing workflows.

What You'll Bring

• Technical Proficiency: Expertise in Windows, mobile device management, Office 365 administration, and basic network troubleshooting.
• Problem-Solving Skills: Strong analytical abilities to diagnose and resolve challenges effectively.
• Communication: Excellent verbal and written communication to interact with users and document solutions.
• Self-motivation: Independent, energetic, and eager to learn new skills.
• Customer Service Excellence: A friendly, patient approach to helping users at all technical levels.
• Leadership Potential: Ability to mentor junior IT technicians and lead by example.