Job Description

Our client, A global manufacturing company are looking for a proactive, tech-savvy professional to join their team in a fulltime role on-site. In this role, you will be instrumental in maintaining and enhancing their IT systems while providing essential support for their North American and global operations.What You'll Do1. Manage IT End-User Devices:

• Set up, configure, and maintain desktops, laptops, tablets, and mobile devices.
• Regularly update software and security patches to ensure optimal performance.
• Maintain and manage an accurate inventory of IT assets.

2. Resolve IT Issues:

• Provide first-line support for hardware, software, and network issues.
• Utilize remote support tools to assist users across various locations.
• Troubleshoot and resolve technical issues swiftly, maintaining detailed records in a ticketing system.

3. Build and Maintain a Knowledge Base:

• Create user guides, training materials, and documentation for common IT issues.
• Continuously improve the knowledge base to empower employees to resolve basic issues independently.

4. Oversee Microsoft Office 365:

• Administer and manage Office 365 accounts, email configurations, and related applications (Outlook, Teams, SharePoint, OneDrive).
• Ensure the security and compliance of the O365 environment.

5. Innovate and Improve:

• Identify areas for improvement in IT processes and systems.
• Stay updated on emerging technologies and suggest enhancements.
• Be proactive in preventing potential IT issues and optimizing existing workflows.

What You'll Bring

• Technical Proficiency: Expertise in Windows, mobile device management, Office 365 administration, and basic network troubleshooting.
• Problem-Solving Skills: Strong analytical abilities to diagnose and resolve challenges effectively.
• Communication: Excellent verbal and written communication to interact with users and document solutions.
• Self-motivation: Independent, energetic, and eager to learn new skills.
• Customer Service Excellence: A friendly, patient approach to helping users at all technical levels.
• Leadership Potential: Ability to mentor junior IT technicians and lead by example.

Morgan McKinley