Job Description

Beauceron is a fast-growing, scale-up company with fantastic customer traction focusing on the human side of cybersecurity. We know that our people (AKA pack members) are critical to our company's success.

The Internal IT Support Specialist is the Beauceron team's go-to pack member for all internal technical support questions. This role is a key member of the security operations team and reports to the Chief Security Officer.

This role might be right for you if you thrive helping people by troubleshooting their technology questions, big and small. You enjoy variety in your work, learning new technologies and working in an office environment.

This is a 100% in-person role that works out of Beauceron's Fredericton, NB office.

Responsibilities

• Responsible for addressing all employee support requests, both hardware and software related.
• Responsible for employee identity and asset management, including purchasing all laptops and technical equipment.
• Responsible for administration and monitoring of security and fleet management tools, including Microsoft InTune.
• Responsible for administrating new employee technical onboarding.
• Responsible for CRM and partner portal configuration management.
• Contributes to office network support.
• Other duties as assigned.


Requirements

• You have 1-2 years of Customer Service or Technical Support experience.
• You have excellent problem solving and analytical skills.
• You have experience troubleshooting technical issues.
• You have excellent English written and verbal communication skills.
• You have the ability to learn and master new technologies independently.
• Experience managing InTune, Microsoft Defender, HubSpot and Microsoft O365 administrative suite an asset.
• You believe in Beauceron's mission statement and core values.


Why Work with Us

• You're excited by the opportunity to have ownership over a role and grow with a company.
• We're a small, tight-knit group that works closely together.
• We offer excellent health and dental benefits that start on your first day of work.
• You'll have a Health Spending Account and a Personal Wellness Account that refresh annually.
• Access to Online Doctors is included with our benefits plan.
• An Employee and Family Assistant Program (EFAP) is available 24/7 to provide wellbeing support to you and your family.
• We offer an RRSP matching program right from your start date.
• We maintain a training budget that every employee can apply to use for external training and professional development opportunities.
• You can participate in our internal mentorship program.
• An active social committee plans virtual and in person events for our team to enjoy throughout the year.
• Free on-site parking you can reserve.


How to Apply

If this sounds like a fit for you, please apply through the button below. Be sure to mention your favourite type of food in your cover letter; the Beauceron team often bonds over food in local downtown Fredericton restaurants over lunch.

We will be reviewing applications as they come in with the goal of hiring as soon as possible.

Do you require accommodations throughout the interview process? Let us know; we can help with that!

Beauceron thanks you for your interest. An e-mail will automatically be sent to you letting you know we've received your application. The information you share with us will be subject to privacy regulations found here (https://www.beauceronsecurity.com/privacy-policy), and will be stored until Beauceron deletes the information at its discretion.