Job Description

This is a hybrid role within the Collingwood area. You must be able to commute to our office and clients within Collingwood.

Technical Action Group (TAG) is a busy and growing Managed IT Services company providing fully-managed IT solutions to 70+ technology dependent small and medium businesses across the GTA, Collingwood and Canada.

What makes TAG unique is our focus on security and focus on preventative measures to optimize the reliability, security and uptime of our clients' IT assets.

SECURITY FOCUSED:

A large majority of our clients have complex security requirements, making for interesting and exciting exposure to primarily the NISST frameworks. This is an excellent opportunity for IT professionals with some experience and exposure to security-focused IT support, looking to hone their skills further.

We are becoming known as the go-to Managed IT security services provider for small to medium-sized businesses who need an extremely knowledgeable IT services provider with a proven successful track record in cloud migrations and aligning security to the NISST framework.

THE POSITION IN A NUTSHELL:

This is a hybrid work from home and in-person position and an exciting and challenging technical support role where every day is different, you'll be exposed to dozens of different computer networks, and use industry-leading support tools to help prevent and fix our clients' issues. This is a perfect position for an outgoing, customer service focused technical support professional with a true passion for technology, positive attitude, and a desire to grow as a technical professional.

WHAT OUR ENVIRONMENT OFFERS:

An exciting and challenging technical support role where you'll be exposed to 50+ different computer networks and work with emergent technology Use industry-leading monitoring and management platforms to deliver support Be part of a small, close-knit, collaborative team of smart, hardworking, humour-filled and outgoing IT professionals who LOVE helping our clients and as well, helping each other grow and learn within the team Full medical benefits package Overtime is compensated Computer, headset and 3 monitors to be provided

OUR TEAM CULTURE:

TAG technicians were asked to respond to a confidential survey provided by management on a variety of questions, one of them being what difference working at TAG make in their lives. Here are some sample responses:

"relaxed atmosphere, freedom to grow and learn"

"Supportive teammates who you can rely on to help you reach goals"

"...provides an amazing opportunity to challenge yourself. If you are willing and able to learn you are in an excellent environment which will nurture and encourage those skills"

"Superb teamwork, trust and positive attitudes that help life everyone up"

"...a knowledgeable staff that's willing to share and help you grow with your own knowledge"

"...friendships have been formed. Through stressful times, the TAG team provide countless light hearted and downright funny moments to get you through the day"

"...a safe, supportive environment where professionalism and being a team player is appreciated and nurtured"

WHAT YOU'LL BE DOING:

Be jointly responsible for the support and management of our clients' networks which range from 1 to 15 servers and end-user groups ranging from 10 to 150 users. Maintain all facets of an Office 365 Tenant Hands-on administration and support of Office 365, Teams, SharePoint Online, Enterprise Mobility Suite (Intune, Azure AD), licensing, Azure IAAS and related technologies Troubleshoot and support of production systems including Windows 2008/2012/2016/2019 Servers, Virtualization (ESXi & Hyper-V), Active Directory, MS Exchange, MSSQL, IIS, and Network Devices (firewalls & switches). Take ownership of assigned problems, analyzing incident records, identifying trends or significant problems for further investigation and taking the problem through its life-cycle Provide support to production systems in a 24x7 environment (some afterhours/on call is required) Plan and manage the required software updates/installations within Production environments. Setup and support of Office 365 & Azure cloud solutions Maintain your service tickets in Help Desk ticketing database

DESIRED SKILLS AND TRAITS:

You must be local to the Collingwood area - this is a hybrid role within the Collingwood area.

Computer science degree or network administration diploma AND 4 or more years of "solid" field experience, including 3+ years of progressive infrastructure and Office 365 administration experience

Strong working knowledge of Microsoft operating system architecture Proven administration experience supporting Office 365 services at a 2nd level tier Strong knowledge of O365 features Microsoft certifications are a plus Production experience troubleshooting and managing: Windows 2008/2012/2016 Servers Virtualization - ESXi Active Directory Group Policies Completing systems management via PowerShell MS Exchange 2010 & above, MS Office 365 MS Azure platform Network Devices (firewalls & switches) Windows certifications Experience using LabTech/Automate and/or ConnectWise Manage is a big plus Clearly understood by our clients over the telephone and in writing Available to work occasional after hours or weekends as work requires

Work from Home Setup Requirements:

To be able to work well from home you'll need to have a comfortable, quiet workspace with no interruptions.

The workspace must comfortably accommodate a laptop and three 24" monitors.

Computer, monitors, and phone will be provided

Fast and stable Internet connection (50 MBPS download or better, 25 MBPS upload or better, ie, Rogers Ignite 150U, Bell Fibe 50). You will be responsible for paying for this internet connection.

You can learn more about us at www.technicalactiongroup.com

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Additional pay:

Overtime pay
Benefits:

Casual dress Dental care Extended health care Life insurance Paid time off Work from home
Schedule:

8 hour shift
Application question(s):

Are you able to travel to our offices in the Collingwood (L9Y 1M3) area daily?
Experience:

technical support: 3 years (required)
Work Location: Hybrid remote in Collingwood, ON L9Y 1M3