Job Description

As our Calgary client's IT infrastructure continues to expand, they are seeking an IT Support Analyst to join their dynamic team. This full-time, permanent position is based in Calgary, Alberta, with a hybrid work model. The successful candidate will provide a wide range of IT support, including hands-on desk-side assistance, systems administration, vendor management, and strategic input. This role will also work closely with the Managed Services Provider (MSP) to ensure smooth IT operations.Our Ideal Candidate

• Excellent written and verbal communication skills
• Highly organized with a structured approach
• Independent self-starter with a proactive mindset
• Strong attention to process and documentation
• High integrity, collaborative attitude, and a positive outlook
• Patient, friendly, and helpful demeanor

Key Responsibilities

• Work closely with the MSP and third-party providers to deliver exceptional IT support to staff and directors
• Collaborate with the MSP on:

• Support Ticket Monitoring: Ensure timely and effective resolution of IT support tickets
• Hardware & Network Support: Assist with laptop deployment, troubleshooting, peripherals, and on-site infrastructure (network, MFPs, AV)
• Desktop Application Support: Provide hands-on support for common applications
• Telecommunications Support: Manage and support the VOIP phone system and mobile devices
• Cybersecurity: Enforce IT security policies, conduct user education, monitor activity, and respond to incidents
• Asset Analysis & Cost Optimization: Conduct quarterly reviews of IT assets and software licenses, ensuring accurate MSP invoicing
• IT Strategy & Initiatives: Participate in IT projects and strategic discussions

Qualifications

• Degree or diploma in Computer Science or a related field
• Minimum 5 years of relevant IT experience
• Advanced knowledge of Microsoft Windows and Office Suite
• Experience with Microsoft 365 administration (Exchange, Entra, SharePoint, Intune)
• Familiarity with Mobile Device Management (MDM)
• Previous IT experience in the oil and gas sector is an asset

Working Conditions

• Hybrid work environment
• Core hours: 6:00 AM - 3:00 PM (Monday to Friday)
• Occasional work outside core hours as needed

If you're a proactive IT professional looking to make an impact, we'd love to hear from you!David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.

David Aplin Group