Job Description

Reporting to the Manager, Information Systems, this six-month entry-level contract offers valuable hands-on experience with the potential for full-time employment. The role focuses on day-to-day operational client support, guided by mentorship from a senior team member.

IT Support Analyst, Information Systems

- Key Responsibilities

Technical Support & Troubleshooting: Assist users by diagnosing and resolving hardware and software issues. System Installation & Maintenance: Install, configure, update, and maintain hardware and software. Documentation & User Training: Maintain records of IT procedures, document common issues, and educate users on best practices. Support across locations: Provide IT support for both the Calgary office and remote field offices. Vendor & Service Coordination: Collaborate with a managed service provider (covering service desk, network, and server management) and external third-party technical services.

IT Support Analyst, Information Systems

- Ideal Candidate Profile

Education: A university degree, college diploma or certificate in computer science, information management, or a related field. Minimal work experience required - ideal for an aspiring IT professional looking to gain valuable experience!
Technical Skills:

Ability to diagnose, troubleshoot and resolve hardware, software, and network issues efficiently. Solid understanding of desktop computers, laptops, peripherals and external devices. Conceptual familiarity of networking (routers, switches) and storage solutions. Basic understanding of Windows Operating Systems, databases, and cloud platforms. General knowledge of Cybersecurity best practices and general safeguards
Soft Skills:

Ability to communicate technical concepts clearly and assist users with IT challenges. Strong attention to detail, ensuring accuracy in troubleshooting and documentation. Collaborative approach with colleagues and external partners to promote teamwork and efficiency. Enthusiasm for learning new technologies and staying current with industry trends.
'Nice to Haves':

Experience with ticketing systems and troubleshooting methodologies Experience configuring Windows 11 and Microsoft Office products. Understanding of DNS, VPN, IP addressing, and firewall configurations. Familiarity with scripting/programming languages (Python, PowerShell, C#). Exposure to remote desktop & virtualization technologies (VMware, Citrix). Experience with ticketing systems and troubleshooting methodologies.
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