Job Description

Looking for a great opportunity to work in Canada\xe2\x80\x99s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you! Dilawri Auto Group of Companies is looking to fill the role of IT Service Desk for their Regional Team. Summary and Purpose of Position Reporting to the Regional IT Team Lead, the position is primarily responsible for providing hardware and software support to end users via email, in person, phone or remote. Primary Duties and Responsibilities Respond to Support Requests from staff via phone, E-mail, or Ticketing System Tasks Related to Helpdesk:

• Provide first-level technical support for hardware, software and network-related system

• Setup user accounts in Azure AD

• Log and monitor support tickets and escalating issues when necessary

• Unlock user accounts and resetting passwords for users

• Maintain careful and accurate inventory lists of all IT equipment

• Set up workstations, monitors and other hardware peripherals for users

• Conduct desk moves for staff when required

• Set up VPN for users

• Submit hardware and software requests to management

• Provide end-user hardware support for Windows, Mac, Desktops, Laptops, printers, VoIP phones, smartphones etc.

• Contact third parties as needed to resolve issues

• Provide on-boarding and off-boarding changes to user access for new and departing users
• Troubleshooting and repairing Windows applications such as Outlook, Word, Excel, O365, etc.

• Image and deploy workstations for dealerships

• Repair, replace and upgrade Laptops and Desktops parts

• Maintain an accurate record of invoices and receipts related to IT purchases

• Order ink cartridges and supplies as and when required

Software Systems

• Select, propose, install, upgrade, configure support, back up, and recover lost data for all

systems through the dealer group

• Work with department managers, dealership staff and software vendors to keep all systems current and operational at all times

• Install, upgrade and maintain all security software such as antivirus and network firewalls

Dealer Communication Systems (DCS):

• Support and maintain the DCS systems of all dealers in coordination with DMS vendors; CDK, ADP, Reynolds & Reynolds

• Work with Regional Management on any major changes to any DCS

• Work with IT Department to keep all servers and lines operational (secondary duty)

Telephone Network Systems:

• Troubleshoot and support telephone network systems

• Work with all telephone companies on installation, repair, maintenance and billing as required

Video Security:

• Maintain and support all video security and surveillance systems whether video or PC based

• Work with all department managers as required

New Technology

• Keep up to date on all new technology as it applies to our operations (Trade Shows, Industry Conferences, etc.)

Training

• Train staff on usage of hardware and software as required

• Keep up to date with accreditations and industry training requirements

Tasks related to Internet Email:

• Set up, test and maintain all domain-based email addresses for all dealerships, departments and staff members that require an email addresses

• Work with service providers to ensure all email servers are operational at all times

Domain Name Server (DNS):

• Plan any server changes to ensure that no interruption to service is experienced

• Secure purchase and maintain all domain names

Security:

• Set-up employee usage software and firewalls to contain unwanted or fraudulent Internet usage

• Install and update any required antivirus software/hardware to protect all systems

E-commerce

• Support department managers in all Business-to-Business (B2B) and Business-to-Customer (B2C) communications through internal chat or email

• Attend IT meetings, as required

• Maintain professional appearance at all times

• Perform other tasks, based on Management requirements and instructions

Qualifications Required Education

• University Degree or College Diploma in IT field, or equivalent experience

Skills

• Strong technical skill

• Strong troubleshooting skill

• Strong communications skills

• Creativity and problem-solving

• Ability to work in a team environment to achieve common goals

• Effective written and oral communication skills

• Ability to take ownership of problems with a positive attitude and bring them to completion

• Ability to remain calm and focused under all circumstances to deliver exceptional service to customers

• Organizational ability and attention to detail

Required License(s) and/or Certifications(s) Industry related training and certification as required Advantages of the Dilawri Lifestyle

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package
• Exclusive Dilawri offers
• A true Family culture

Dilawri Group of Companies is Canada\xe2\x80\x99s largest automotive group with 75 + franchised dealerships representing 35 + automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, and British Columbia and Washington D.C. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership. Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes. Go to our website to see more about our company and the many reasons why you will want to work for us! We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.