Job Description

IT & Security Analyst
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### Location


This full-time position is in Halifax, NS, Canada. This is not a remote position.### About CloudKettle


At CloudKettle, a Bell Canada Company, we empower some of the world's largest enterprises to harness the full potential of the Salesforce ecosystem to fuel growth and drive outcomes.### Why Join Us


We're a small-but-mighty IT & Security team, which means you have a hand in everything - from hardware, software, onboarding, offboarding, access controls, policy compliance, and incident response. You'll work closely with all departments, gaining broad exposure to IT & Security operations in a fast-growing company. Your ideas will shape our approach ,and your work will drive our success.

Competitive salary, training and health coverage are all great. But it's the "extras" that really make our employees feel appreciated.

Here's what sets us apart:Mentorship Opportunities: We invest in your growth through our mentoring program and subsidized training. Work-Life Balance: Personal days are available and we encourage downtime to recharge. Peer Recognition: Celebrate wins with peer-nominated awards and performance bonuses. Diversity and Inclusion: We're proud to be a gender-balanced workplace with a near 50/50 split of male and female-identifying employees. Giving Back: As a Pledge 1% company, we dedicate time and resources to making a positive impact. Professional Growth: Share your expertise on our blog or speak at international conferences - we'll help you build your professional profile. Our Halifax-based team members enjoy these extras: + A stunning downtown office with breathtaking views--even on foggy days.
+ All the coffee, tea, Bubbly water (we're serious about this), and Cliff bars you can handle.
+ A meditation/religious room for quiet moments.

### What We're Looking For


The IT & Security Analyst is responsible for ensuring the security and stability of our IT systems, networks, and infrastructure. They will also be responsible for monitoring, analyzing, and reporting on security threats and vulnerabilities, as well as developing and implementing security measures to protect our organization against cyber attacks and data breaches. You will also provide technical support to end-users and troubleshoot software and hardware issues.

Work will be completed onsite at the CloudKettle office in Halifax, NS.### What you Bring

Must be legally eligible to work in Canada Experience with networking configuration and maintenance Hands-on experience with troubleshooting and repairing IT issues in a help desk technical capacity Experience configuring and deploying MacBooks and the G-Suite ecosystem is an asset Knowledge of common security technologies, including firewalls, intrusion detection/prevention systems, encryption, and vulnerability scanners Experience conducting security assessments and risk analysis Excellent communication skills, both verbal and written Strong problem-solving and analytical skills Ability to work independently Experience using Jira Service Desk is an asset
### What You'll Do


As the IT & Security Analyst, you will:Assist in the deployment and maintenance of hardware, software and other solutions for CloudKettle team members Research and provide advice on software updates and improvements in CloudKettle's existing tech stack to leverage and deploy new features or security measures. Provide troubleshooting and technical support to team members. Provide advice on protocols and solutions for the use of IT across the company Monitor system and network performance Perform maintenance activities like updates and upgrades Ensure IT documentation is kept up to date Follow security procedures for the use of IT resources Assist in CloudKettle adherence to SOC 2, HIPAA, and other compliance frameworks Administer Jira and Salesforce software as required Conduct Functional Testing on software customizations prior to it being delivered to clients for User Acceptance Testing Participate in team meetings to communicate status and give recommendations Provide training and awareness programs for employees on security best practices Participate in IT projects and initiatives, and collaborate with other departments as necessary Keep up-to-date with emerging security technologies and threats, and make recommendations for continuous improvement Perform other ad-hoc projects or tasks as assigned
### Benefits

Competitive salary The opportunity to work at a fast-scaling organization servicing some of the largest and most exciting companies in the world A flat and modern work culture Flexible work environment Medical and dental benefits 10 personal days to use for mental health, sickness and family emergencies 3 weeks vacation Subsidized career training, including coverage of certification tests * We value giving back to our community - you get 20 hours of your workday over the year to spend doing volunteer work for an organization you chose.