Job Description

What makes us a different kind of employer?

As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians - and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes.

Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.

When you join us, you'll be part of an in-house, innovation led team focused on cutting edge digital health solutions that help provide the best care possible, when and where it's needed.

Job Title: IT Resource Analyst
Department: Information Services - Technology
Competition: 85181
Internal/External: Both
Employment Type: Full Time Permanent
Location: Nova Scotia, New Brunswick, PEI, Newfoundland, Quebec, Ontario - Remote
Salary: Competitive Compensation and Benefits
Reports To: Manager

Position Summary

As a leading health and wellness partner for individuals, employers, and governments across Canada, we are passionate and innovative about improving the wellbeing of Canadians. You are passionate about IT resourcing activities that will contribute in meaningful ways to make a positive impact in your community and in your country.

The IT Resource Analyst is responsible to build, develop and manage the technology resource management practise to support efficient and timely execution of CPMO lead projects. You will play a critical leadership role in the ongoing monitoring and oversight of technology resource demand and capacity. You will work closely with resource leaders, project managers and vendors to secure resources needed to deliver enterprise projects. You will act as a change agent creating and embedding disciplined resourcing planning practises, supporting the IT leadership teams to adopt and adhere to them.

Key Responsibilities

• Build and develop resource management practices to support efficient and timely execution of CPMO led projects.
• Monitor and measure resource capacity based on project sequencing and plans.
• Identify and implement practises and processes to improve technology resource capacity utilisation.
• Leads resource leaders and project managers through project resourcing activities (schedule and allocate) and supports them to resolve resource contention.
• Lead, build and maintain a roster of technology vendor partners with capabilities to support and enable Medavie's strategic delivery.
• Implement structured evaluation criteria for when consultants are sought from vendors.
• Develop and maintain vendor relationships.
• Seek rate cards from vendors and negotiate with vendors to arrive at competitive rates.
• Develop and measure against vendor service levels and KPIs to ensure adherence to agreed service delivery.
• Tracks and manages consultant contracts:
• Request consultant resumes from vendors.
• Manage consultant selection, contract, and onboard process.
• Solicit consultant feedback and share with vendors, addressing any performance concerns.
• Maintain tools and templates to perform efficient and effective resourcing activities, contract development, and consultant tracking.

What's in it for you?

What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.

What we offer:

• Permanent full-time position with opportunity to grow in a well-established organization
• Flexible work arrangements and emphasis on work-life balance
• Remote and hybrid work options
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
• 100% employer-matched Defined Contribution Pension Plan
• Annual Incentive Bonus which recognizes your contribution to our success.
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
• An organization where we encourage personal learning and growth with opportunities for career development and advancement
• Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts

Required Qualifications

• Education: Bachelor degree in Business/Commerce, or IT4

Work Experience & Key Attributes:

• Minimum of 5-7 years of customer service, planning, process implementation and management experience. All relevant experience will be considered.
• Strong project management skills with ability to organize and coordinate a variety of activities in a fast paced and agile environment.
• Proven experience leading process implementation and influencing through change.
• Excellent facilitation skills, negotiation and influencing others.
• Experience and proven ability to make recommendations and influence stakeholders.
• Creative critical thinker with excellent problem solving and analytical skills.
• Demonstrated initiative and commitment to continuous improvement.
• Experience working with all levels of the organization and adjusting messaging based on audience (technical experts, resource leaders, vendors, technology leadership and executives).

Computer Skills:

• Advanced skills in Microsoft Word, Excel, and other MS Office applications
• Experience managing processes via SharePoint considered an asset

Language Skills:

• Writing, speaking, and reading in English is required. French is considered an asset.

#CBM2

We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.