Job Description

IT Operations Specialist

Richmond Hill, ON (Hybrid)

Who We Are

Embross delivers market-leading passenger automation and self-service technologies to the global travel market. That last flight you jumped on, there is a good chance an Embross hardware or software solution helped facilitate part of your airport experience. The world's leading airlines and airports use Embross' range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. For our partners, that translates to offering more flights, more often with more (happy) passengers on board.


So, what's great about what we do? We get to think creatively across a diverse solution stack of hardware and software to solve service and operations challenges for the world's busiest public transit spaces. If you like challenges, we should talk.

What You'll Do

We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models. We're excited to be entering a new transformative phase of our stack as we explore new products, and new capabilities and embrace the growing data-driven demands of these environments.


The IT Operations Specialist serves as the primary point of contact for all Embross employees, supporting a wide range of IT operations activities. This role is responsible for managing internal user accounts and access, operating and maintaining internal servers and network infrastructure with a focus on efficiency and security, and optimizing the overall IT architecture.


The specialist will manage and support our internal IT infrastructure to ensure seamless day-to-day operations for our on-premises environment and internal users. Key responsibilities include user onboarding and offboarding, system administration, hardware and software support, and driving operational process improvements.

In this role, You will:

Provide hardware and software support

: Troubleshoot issues with laptops, desktops, and other IT devices.

Administer and manage Microsoft 365

: Handle user accounts, licenses, and services.

Manage user onboarding and offboarding

: Ensure smooth transitions for new and departing employees.

Maintain Azure Active Directory

: Create, modify, and disable user accounts and groups.

Operate and maintain internal servers and network infrastructure

: Manage LAN, VoIP, DNS, firewalls, proxy servers, switches, routers, and VPN solutions.

Procure and manage IT devices

: Oversee asset inventory management and create/deploy/reimage OS or standard configurations on laptops and servers.

Follow industry best practices for system setup security

: Adhere to NIST and ISO 27001 guidelines.

Assist in development and execution of disaster recovery plans

: Ensure these plans are documented, tested, and maintained.

Create documentation and SOPs for IT processes

: Develop and maintain standard operating procedures and documentation for IT processes.

Create automations to streamline processes

: Implement automation solutions to improve efficiency and reduce manual tasks.

Patching and updating of all servers, endpoints, and peripherals

: Regularly patch and update systems to reduce company risk and improve cybersecurity posture.

Who You

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Post-Secondary Degree or Diploma in computer science or similar, or an acceptable combination of education and relevant experience required. Minimum 3-5 years of direct work experience in managing systems and network infrastructure. Familiarity with Windows 10/11, Windows Server 2016-22, and Linux (various). Experience with server monitoring and patching. Experience with Network Environment Admin including LAN, VoIP, DNS, Firewalls, Proxy Servers, Switches, routers, WIFI Controllers, VPN, VLAN policies. Familiarity with standard IT security practices such as identity and access management using LDAP/AD, data protection, encryption, certificate and key management, SSL. Knowledgeable in implementing and maintaining VPN solutions for remote access. Entra ID experience - Creating, modifying, and disabling user accounts and groups in Entra ID(Azure AD). Motivated to learn and participate in company-provided training regularly. Demonstrated ability to provide exceptional customer service, including effective communication, problem-solving, and maintaining a positive and professional demeanor when interacting with internal and external stakeholders. Self-motivated and able to work with minimal supervision. Excellent communication (verbal and written) skills in English.

BONUS, if you also are...

AWS, CompTia, ITIL, Microsoft etc. certified Knowledgeable in automation of infrastructure provisioning, infrastructure-as-code, DevOps, automated deployment and change management and/or continuous integration/delivery. Knowledge of service architecture, containerization, and container orchestration technologies such as Kubernetes and Docker, microservices. Familiarity with penetration testing. Experience with ITIL practices. Subject-matter expertise in Travel and Transportation business areas - Airline, airport services or DCS (Departure Control System), RES (Reservation System), BHS, CUTE, CUPPS system services. Experience with Agile/Scrum. Experience with disaster recovery planning.

You Travel

You will be working mostly from Richmond Hill Office, with a possibility of 0 - 15% of business travel.

What We Offer

World-class product engineering and development

- You will join a team of leaders who are dedicated to creating innovative and impactful solutions for our clients and their customers.

Career growth and development

- As a build-from-within company, we are committed to offering you a competitive salary package with responsibilities and projects designed to build mastery and leadership throughout the course of your career.

Dynamic and respectful work environment

- Working alongside some of the brightest minds, you will collaborate on impactful work within a supportive environment - one where company values are always embraced and expressed, and diversity is a business imperative.

To support our talented workforce, apart from the base salary, we also offer:

Employer-paid Health, wellness, and lifestyle benefits to balance your heart, mind, and body which includes Health, Dental, Vision, Life Insurance STD and LTD Benefits.*
A minimum of 3% of your base salary towards GRSP as an employer contribution. Opportunity to participate in the Performance-based Profit-Sharing Program and earn up to an additional 15% of your Base Salary. Flexible working environment. Frequent social events - BBQ, Bowling, Picnics, Food drives, parties, and a lot more.


Embross values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please email careers@embross.com