Job Description

Job Overview

Reporting to the Manager, IT Operations, the IT Operations Specialist will work very closely with IT Leadership and third-party vendors to identify areas of continuous improvement in IT Service Management model to ensure quality, efficiency, productivity and agility goals of the department and the organization are achieved.



The IT Operations Specialist role is responsible for providing effective and efficient operational support of all third-party and internally managed IT infrastructure and applications used to support business processes across the enterprise. As an experienced and knowledgeable technician and IT support generalist, the IT Operations Specialist will receive incident and request escalations from Tier 1 Support Desk Analysts for ultimate issue resolution, documentation, and knowledge transfer to Tier 1 (where required).

Essential Duties and Responsibilities

Provide exceptional technical support to internal and external customers

Install and configure user PCs including setup of hardware and software

Support Microsoft Office 365 products such as Teams, Exchange Online, SharePoint

Active Directory support including user account and GPO management

Network troubleshooting for both wired and wireless

Support all aspects of end-user devices such as workstations, printing, mobile phones, and other needs for both back office and frontline Production/Manufacturing users

Participate in project related work and ensure a proper transition for operational support

Create and update infrastructure and application documentation/diagrams

Operate in a tiered support model as Tier 2 Technical Support; receive handoffs from Tier 1, escalate to Tier 3 where required

Support and Maintain IT applications; investigate and resolve IT application-related incidents; escalate and handoff to business partner where applicable

Liaise with and manage relationships of third-party vendors and managed service providers to ensure IT Applications and Infrastructure related incidents and problems are resolved in a timely fashion

Manage and provide input to vendor scorecards to ensure expectations are being met

Evaluate and recommend products/applications/solutions that solve for commonly recurring issues or to gain efficiencies

Use data analytics to identify and reduce repeat issues/requests through self-service, user education or system simplification

Travel to other High Liner office/plant locations as required

Participate in rotational after hours on-call

After hours work required as part of regular recurring maintenance windows or break/fix routines

Participate in a business-oriented culture and mindset driven by understanding the High Liner business and our internal customer's needs and continual service improvement techniques

Participate in IT change management practice and work within IT and the business to ensure good coordination of IT changes without impacting business processes or technology availability

Qualifications

Undergraduate degree or college diploma in IT related fields

5+ years IT support experience required, preferably in a CPG organization

Understanding of Microsoft server and desktop operating systems

Experience with Microsoft Office 365, Teams, SharePoint and Active Directory

Basic network understanding and troubleshooting abilities

Experience with Oracle JDE would be an asset

Exceptional technical acumen and troubleshooting skills, across a wide application, vendor, and technical landscape

Superior analytical skills with strong problem-solving skills

Demonstrated initiative, with strong attention to detail

Good oral and written communication skills

Self-starter who works well with people at all levels of the organization

Ability to learn on the fly in a fast paced, dynamic environment

What's in it for you?

Join High Liner Foods for a career where you shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability. Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await.


Competitive Salary Heath, dental & vision coverage Pay for performance incentives Employee & Family assistance programs Wellness Programs Retirement Planning Supplemental Parental Leaves Disability Support Family friendly Flex policies & Summer hours Volunteer hours Learning and mentorship opportunities Safety focused work environment

To learn more please visit our career/LinkedIn/Indeed page



Current employees please note: this position is referral bonus eligible! See our policy for more details.



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