Job Description

Department

Corporate Services

Affiliation

Non-Union

Compensation Range

$84,238.00 - $105,298.00

Job Summary

Reporting to the Manager of Client Services, the IT Operations Specialist is responsible for ensuring the reliability, security and efficiency of the Town's end-user hardware and software. This role will be the lead on various small-medium sized IT projects and will on occasion be seconded to focus on those projects for weeks at a time. The IT Operations Specialist works closely with all departments to implement technological solutions that align with municipal goals and improve service delivery. This position responds to 2nd and 3rd level technical support requests. The IT Operations Specialist will be required to spend one week each month in an on-call rotation for after hours support.

Job Duties Include

Job Duties Include Supports


Reviewing, recommending, planning, and coordinating yearly asset replacements for all corporate technology resources, including but not limited, to desktops, laptops, monitors, printers, TVs, audio visual equipment and peripherals. Asset management of all corporate technology assets. Creation and maintenance of the corporate standard desktop/laptop image(s) Creating and conducting training sessions Responsibility for desktop security, including but not limited to, Windows updates, application updates/patches and driver updates. Creating process documentation and checklists for all repeatable processes. Software license management and compliance. Microsoft Intune administration -device management, app managementdeployment, Windows updates, policy deployment, Autopilot, etc. Administration of IT Service Management System (ITSM) (includes Service Desk, Reporting, Inventory, Asset Management, etc.) Administration of remote assistance tool Heavy involvement in the technology requirements and support of the Town's Municipal Elections, including device security and setup.
Qualifications/Skills


Post-Secondary degree or diploma in Information Technology or related discipline (3 years) Minimum of 5 years of experience working as an IT Support Professional in a large scale, multi-site, unionized environment Certifications required to demonstrate continued education such as Comp TIA A+, ITIL, MCSA, COBIT is an asset Knowledge and proven experience working with Microsoft 365, Microsoft Windows, Microsoft Active Directory (Entra), Microsoft Exchange, Microsoft Intune Microsoft Intune Administration: Proficiency in using Microsoft Intune to manage laptops and desktops Demonstrated ability to develop and successfully deploy workstation images Experience administering an ITSM tool Experience administering a remote management tool is an asset. Knowledge of Trend Micro is an asset Networking, Cloud Technologies: Understanding of network protocols, cloud environments and audio/visual technologies Forward thinking and staying on top of current technology Experience with web technologies include Oracle WebSphere, Tomcat, HTML, ASP PowerShell Scripting: Ability to automate tasks and manage configurations using PowerShell Monitoring and Reporting: Skills to use tools for monitoring and reporting on system performance Problem-Solving: Ability to diagnose and resolve technical issues efficiently Communication: Strong verbal and written communication skills to interact with stakeholders and team members Project Management: Capability to plan, execute, and oversee projects Collaboration: Working effectively with other administrators, network and security staff, and key stakeholders Independence: Will receive guidance from Manager, however, this role will be the technical lead and point person with all tasks that are assigned Customer Service: All-star customer service skills and the ability to communicate with a wide range of customers Adept at reading and interpreting technical documentation and statistical information. Undertake ongoing professional development and must keep abreast of industry standards Administrative skills including documentation, asset management and change management
What is Offered to Staff


Rate of Pay: $84,238 - $105,298 yearly Hours of Work: This is a non-union position that works 35 hours per week. The hours of work are Monday to Friday from 8:30 a.m. - 4:30 p.m. Benefits: The Town offers full-time staff a comprehensive benefit package with paid sick, vacation and personal leave days; Employee & Family Assistance Program; Health & Wellness Program, Town of Ajax Fitness Centre Combo Membership; plus a defined benefits pension (OMERS pension). Hybrid Work Program: The Town offers a Hybrid Work Program. A flexible work arrangement, including the option to work from home some or a majority of the time, is currently a possibility with this position, and can be discussed during the interview process. (confirm with hiring manager if applicable)

How to Apply

If this opportunity matches your interest and experience, please click the "Apply" button and apply by 11:59 p.m. on the closing date:


September 16, 2025
Current Town of Ajax employees should log into their Workday account to browse and apply to job postings.

Equal Opportunity Employer

The Town of Ajax is committed to employment equity and building a workplace where all employees feel valued, respected and supported. We welcome applications from candidates of all backgrounds, especially those who have been historically excluded, including Black and Indigenous people, racialized communities, disabled persons, 2SLGBTQIA+ individuals, and others facing systemic inequities. If selected for an interview, you will be provided with an opportunity to indicate your access needs. We are committed to ensuring an accessible and respectful hiring process.


If you would like to request content in an alternate format, please contact Human Resources by emailing careers@ajax.ca .


Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.