401273BR
Technology Solutions
Toronto, ON
March 28, 2023

Company Overview
Tell us your story. Don\xe2\x80\x99t go unnoticed. Explain why you\xe2\x80\x99re a winning candidate. Think \xe2\x80\x9cTD\xe2\x80\x9d if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us. Here\xe2\x80\x99s our story: jobs.td.com Department Overview
Building a World-Class, Diverse and Inclusive Technology Team at TD We can\xe2\x80\x99t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD\xe2\x80\x99s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway. TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support \xe2\x80\x93 you name it. There\xe2\x80\x99s room to grow in all of it.
About This Role We are looking for someone to work directly with customers and clients to provide first-level, technology-based support. You will share in our commitment to analyze and resolve emerging issues within an established time frame. Think career growth potential! Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here\xe2\x80\x99s some of what you may be asked to perform:

• Provide courteous, efficient, and professional customer service and valuable guidance to more junior members to ensure more complex inquiries, problems and issues are resolved promptly and effectively under all conditions.
• Assign service issues to the appropriate front-line team member.
• Stickhandle all activities involved in problem resolution.
• Ensure change activities are performed on time, at minimal business risk.
• Monitor resources, prioritize activities to ensure application/technology availability.
• Identify, resolve, escalate and communicate service delivery issues and/or complaints.
• Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem investigation, determination and recovery.
• Maintain proficient knowledge of technology components, applications, clients/customers and business services.
• Provide seamless activity and process integration, recognizing system interdependencies.
• Act as an information \xe2\x80\x9cgo-to\xe2\x80\x9d for colleagues, business partners, clients/customers.
• Deliver, maintain accurate documentation.
• Follow standards, policies and procedures, comply with disaster and business recovery plans.
• Maintain a secure work environment, adhere to notification and escalation processes.
• Recommend internal, departmental process improvements.
• Respect TD\xe2\x80\x99s technology delivery practices, standards, project management disciplines.

Requirements
What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• 1-2 years relevant experience.
• Ability to provide guidance to junior team members.
• Past experience fixing problems and coordinating of change implementations and enhancements.
• Ability to research, maintain, support applications and systems (low complexity).
• Exceptional team player! Winning communications skills!

Additional Information
Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Hours
37.5 Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.