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IT Office Support Specialist: Mercedes-Benz Canada needs stars like you
This is an on-site role

What it means to be a star
Without the stars that represent a team, a brand alone is incomplete.

Mercedes-Benz Canada represents not only the world\xe2\x80\x99s oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion and popular culture.

The iconic three-pointed star is always looking for the best and brightest to support its growth as a true luxury brand.

We are seeking individuals who want to be in the driver\xe2\x80\x99s seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand\xe2\x80\x99s ever-evolving story.

How your role will add to the story:

The IT Office Support Specialist oversees digital workplace vendor\xe2\x80\x99s performance to support corporate users and independent dealers on day-to-day operation. Report to management on escalations, major incidents. Manage IT asset inventory, lifecycle replacement. Follow management guideline to service improvements to deliver best customer experience, provide excellent IT support to executive teams and act as their trusted IT advisor. Lead communication to corporate users and independent dealer on major incidents. Promote IT initiatives.

A day in the life
This is an on-site role

Vendor Operation Management (50%)

• Oversees vendor\xe2\x80\x99s performance in IT digital workplace activities including monitoring incidents tickets trending, escalations, and vendor trainings. Ensure that all day-to-day operational activities are carried out within SLA and follow existing process. Follow strategies to vendor and management to improve productivity and efficiency. Report to management on major incident status.

Asset Management (20%)

• Responsible for procurement, installation and life-cycle inventory maintenance of IT hardware and software (includes PCs, peripherals, operating systems and other software) at Mercedes-Benz Canada. Maintain office hardware including desk hardware and meeting room hardware.

VIP Support (20%)

• Act as the primary contact to provide IT support to MB Canada executive teams and act as their trusted IT advisor for all types of IT service requests and incidents. Provide executive meeting technical support.

Security Requirement (5%)

• Follow all ISO defined security guidelines in daily operation and ensure vendors follow security guidelines. Responsible for application quarterly account review. Provide support to ICS and all internal and external audits.

IT Communication Lead (5%)

• Responsible for IT communication, which includes MBC IT social intranet content, related IT communications to business users and administrate MB Canada SharePoint collections. Promote new collaboration tools and IT initiatives to all MB Canada

Mercedes-Benz Canada is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. While we thank every applicant for their interest in joining our iconic brand, we will only contact applicants selected for an interview.

Testimonials from several Mercedes-Benz Canada stars, from an intern to an executive:

\xe2\x80\x9cMercedes-Benz is more than a car brand; it\xe2\x80\x99s a futuristic, technological brand continuing to research and evolve its strategy as a digital and luxurious company, all while championing sustainable initiatives.\xe2\x80\x9d

\xe2\x80\x9cThis company grants its members the opportunity to professionally grow and discover the extent of the brand and its presence in all countries. You are granted the opportunity to drive innovation in several sectors, as this company allows you to take your career wherever you like with our very robust framework of opportunities, whether it\xe2\x80\x99s rotations, international assignments, education programs and more.\xe2\x80\x9d

\xe2\x80\x9cAs an intern, I feel a great sense of responsibility and accountability at Mercedes-Benz. The high level of responsibility and contribution found in our internship programs is unlike my experience anywhere else.\xe2\x80\x9d

\xe2\x80\x9cMost people, if not everyone, seek a great balance of life at work and outside of it. At Mercedes-Benz, not only does your work life grant you exciting opportunities, but you are also afforded great understanding of your time outside of work - including the right to disconnect.\xe2\x80\x9d

\xe2\x80\x9cWorking for Mercedes-Benz, it\xe2\x80\x99s certainly the brand and the pillars - but at the end of the day, once you\xe2\x80\x99re in, it\xe2\x80\x99s about the people, the experience, diverse cultures and backgrounds, everyone\xe2\x80\x99s experience driving in one direction.\xe2\x80\x9d

Qualifikationen

Mercedes-Benz Star skills, requirements & traits:

• Computer Degree or Diploma in related field
• Minimum 5 years in IT Operations with a strong background in Service Operations, vendor management, VIP support and Corporation communication
• Must have MCSE, Network +, Network Basics and PC operation
• Must have a strong dedication to customer service and have experience in training.
• Excellent analytical and problem-solving abilities to quickly solve operational requirements.
• Collaborate and communicate effectively and tactfully with both users and business process managers
• Must be willing to work flexible hours in case of any operational incidents or emergencies that arise during evenings, weekends or other after-hours.
• Ability to work under stress during peak workload periods.
• Possess a valid Ontario driver\xe2\x80\x99s license.
• Work requires ability to lift 30 to 50 pounds on a regular basis.
• Bold, innovative and enjoy challenging yourself
• Honest and professional, a strong team player
• Big picture thinker, go-getter, self-starter
  

Being a Mercedes-Benz star has its benefits:

• Commitment to inclusion & diversity
• Engaging corporate culture
• Ever-evolving brand strategy granting opportunities to build business acumen
• Training development and career growth opportunities
• Benefits to support work-life balance/integration
• A strong portfolio of corporate social responsibility initiatives
• State of the art working facilities
• Vehicle purchase and experience programs
• Comprehensive health, dental, and pension programs
• Recognition rewards and discount programs