Job Description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers' home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.



The warmth and experience that Napoleon products brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

Title: IT Manager

Reports To:

VP Information Technology

Job Purpose:

The IT Manager's role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. This individual will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This person will also assist the VP of IT in defining and implementing IT policies, procedures, and best practices.

Key Responsibilities:

Strategy & Planning. Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.

Acquisition & Deployment. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.

Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.

Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

Develop requests for proposal.

Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

Operational Management. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, network infrastructure, WANs, LANs, WiFi, infrastructure, telephone platforms and peripherals.

Oversee provision of end-user services, including help desk and technical support services.

Work with stakeholders to define business and systems requirements for new technology implementations.

Direct research on potential technology solutions in support of procurement efforts.

Keep current with the latest technologies.

Approve and oversee projects and project portfolio.

Practice asset management for IT hardware, software, and equipment.

Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.

Education & Experience:

Minimum University degree / College Diploma in the field of computer science and/or 15 years related work experience.


Minimum 10 years' experience; 5 years' experience in a supervisory role preferred.

PMP, MSSE, CompTia A+, CCNA, MSDBA are considered an asset.

Strong technical knowledge of network and PC operating systems, including Windows, Linux, VMware and MSSQL.

Strong technical knowledge of current network hardware, protocols, and standards, including HP, DELL, CISCO, and Apple.

Extensive application support experience with ERPs, MRPs, Payroll, HRIS, CAD, WMS, and CRM.

Proven experience in IT infrastructure planning and development.

Excellent understanding of the organization's goals and objectives.

In-depth knowledge of applicable data privacy practices and laws.

Strong understanding of human resource management principles, practices, and procedures.

Strong understanding of project management principles.

On-call availability as required.

Ignite your Career,

some of our competitive benefits include:


Competitive Compensation / Wages Tuition reimbursement Associate Purchase Programs, Product Discounts, In-house Sales Appreciation Events, Raffles, Draws, Fundraising, BBQ's, Competitions Employee Assistance Plan Napoleon Recognition Program And more!

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.