Job Description

Job Overview

We are seeking a detail-oriented and proactive IT & Logistics Assistant to support the organization's technology needs by assisting with hardware setup, troubleshooting, and inventory management, and helpdesk support. The role also involves contributing to automation projects and reporting tasks in alignment with organizational policies. This role offers practical experience with IT systems in a collaborative environment that values innovation and learning.

This role offers hands-on experience with IT systems, including exposure to CMS platforms, APIs, automation tools, such as Power Automate, and reporting platforms. Skills developed include device management, data security, and process optimization.

Key Responsibilities

1. Hardware & Device Management

Provide IT support for staff experiencing issues with phones, printers, computers, networks, and account management. Assist in managing mobile devices using Samsung Knox. Set up new hardware (laptops, desktops, mobile devices, fobs, etc.). Maintain accurate inventory of all devices.

2. Helpdesk & Administrative Support

Respond to IT helpdesk tickets and phone calls. Uphold privacy and data security best practices; assist in developing security policies and procedures. Build and analyze reports using healthcare platform tools. Work with APIs and automation tools to streamline processes. Support business process automation using Microsoft Power Automate and related tools.

Qualifications

Currently enrolled in a College or University program in

Computer Science

,

Information Technology

, or a related field. Knowledge of database management and networking concepts. Strong organizational, communication, and problem-solving skills. Proficiency in Microsoft 365. Ability to work independently and collaboratively in a team environment. Commitment to confidentiality and ethical handling of sensitive information. Clear Police Clearance.

Preferred Qualifications

Familiarity with APIs and system integrations, Microsoft Power Automate, Power Apps, and SharePoint. Experience with reporting tools (Google Looker, SQL). Exposure to mobile device management platforms (Samsung Knox). Understanding of privacy and data security best practices. Relevant networking certifications (CompTIA Network+). Experience with healthcare platforms (AlayaCare).

Why Join ALSO?

Inclusive Culture

- Work in a diverse and welcoming environment where your voice matters.

Flexible Hours

- Scheduling options that support your lifestyle

Professional Development

- Access training, workshops, and growth opportunities to advance your skills and career

Supportive Work Environment

- Join a team that values quality, respect, and collaboration

Employee Assistance Program

- Confidential support for personal and professional challenges

Recognition and Rewards

- Your contributions are valued and celebrated through formal recognition programs

ALSO values the diversity of our team and the communities we serve. We strive to create a workplace where individual differences are respected, appreciated, and fully utilized. We encourage applicants from all backgrounds, especially those from underrepresented groups including disabled, Indigenous, and trans individuals.

We are committed to an inclusive and accessible work environment. Accommodations are available during the recruitment process and throughout employment, in accordance with applicable laws, to support dignity, independence, and equal opportunity. Please contact careers@ALSOgroup.org should you require accommodations during the recruitment process.

Job Type: Part-time

Pay: $17.60 per hour

Expected hours: 16 per week

Benefits:

Employee assistance program Flexible schedule On-site parking Wellness program
Work Location: In person