Job Description

Company Information

One of Canada's oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. We also provide tax dispute resolution, through our team of tax lawyers and ex-CRA advisors. Established in 1979, Farber has over 250 employees in over 94 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes.

And now were embarking on our next stage of significant growth. To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.

Position Summary

The IT Infrastructure Manager is focused on planning, organizing, and managing staff and overall operations to ensure the stable operation of the organizations IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The Infrastructure Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate manner using in house and external resources. The successful candidate will combine key hands-on skills with vendor and team management.

Major Responsibilities

• 7+ years experience managing and delivering infrastructure design and operational excellence
• Substantial exposure to a variety of IT enterprise architectures that span data processing, networks ,hardware platforms, enterprise software applications, and outsourced systems
• Experience with infrastructure design (compute, networking, telephony) and development from business requirements analysis through to day-to-day management. This will be done in partnership with the IT Infrastructure and Security Architect
• Working knowledge of how a customer focused, information business operates; knowledge of business theory, business processes, management, budgeting, and business office operations. Demonstrate an understanding of the business the technology infrastructure exists to support
• Good understanding of project management principles, able to manage small/mid infrastructure or internal IT projects such as Data center migration, server upgrades, SAN installation, etc.
• Superior understanding of the organizations goals and objectives and ability to map those to infrastructure solutions. Demonstrate an understanding of the goals of the business and how IT infrastructure decisions can support those goals and reduce risk.
• Proven leadership ability. Success in recruiting, mentoring and performance managing junior / intermediate staff. Experienced and confident to challenge peers and working partners to insure good, respectful dialogue leads to the best solutions. This applies to internal IT infrastructure matters, cross team matters within the IT team, particularly with Architecture and can also apply to discussions with business leaders
• Vendor management experience. Demonstrated success in balancing cost and service levels with a mixed in-house + Service Provider team
• IT automation tool experience and working knowledge of scripting and automating tools to reduce time and improve accuracy of routine tasks

Knowledge, Skills, and Abilities

• Ability to set and manage priorities judiciously.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Strong negotiating skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Exceptionally self-motivated and directed.
• Keen attention to detail.
• Superior analytical, evaluative, and problem-solving abilities.
• Exceptional service orientation.
• Ability to motivate in a team-oriented, collaborative environment.
• Nice to have: 10+ years experience working in the Financial or Financial Services industry or industry where customer service and secure handling of personal information is of critical importance.

Qualifications/Work Conditions

• Post Secondary degree in Computer Technology, Computer Science, Engineering or equivalent experience
• Certification in Infrastructure Management such as COMPTIA+, MCSE
• On-call availability and periodic overtime.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment.

Compensation, Benefits, and Perks To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.

As a part of our team, you will receive:

• hybrid work arrangements
• vacation days based on experience and years of service
• wellness days
• extended health and dental coverage
• life insurance
• long-term disability
• company-matching retirement savings plan option
• financial support for professional development
• employee Assistance Program and mental health resources
• exclusive access to perks and discounts

Our Commitment to Inclusion, Diversity, and Equity

At Farber, were in the business of helping people and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• if you require any accommodations throughout the recruitment process including alternate interview formats, accessible materials, or any other accommodations we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Farber