Job Description

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Position Summary:

Reporting to the Network Manager & Architect, the IT Infrastructure Engineer is a senior level hands-on technician with extensive experience across both Systems Administration and Network Administration disciplines. The incumbent will be responsible for, in collaboration with the Manager, the requirements gathering, design, implementation, maintenance, documentation and support of the Enterprise\'s global IT infrastructure, both on-premises and in a hybrid multi-cloud environment. The IT Infrastructure Engineer will provide technical leadership to a national team of Network & System Administrators, and work in collaboration with business stakeholders and technical staff from other departments to deliver secure, robust and functional IT systems and network infrastructure.

Key Accountabilities

• Act as a functional bridge between Systems and Network teams, working directly with the technical staff from both groups to design, build and support infrastructure components including, but not limited to network switches, firewalls, load balancers, VPNs, cloud infrastructure as a service (IaaS), cloud platform as a service (PaaS), traditional server hardware, and hyperconverged infrastructure (HCI) hardware & related software.
• Perform routine maintenance and provide support, troubleshooting and lifecycle management for assigned systems and hardware.
• Own, analyze and troubleshoot complex technical support incidents and problems up to and including the Operating System, Virtualization, and Physical hardware layers.
• Implement and maintain back of house monitoring systems to assure the performance and stability of critical systems and network components.
• Respond to and resolve critical service interruptions on a timely basis
• Proactively identify opportunities and propose solutions for continuous improvement
• Perform daily system monitoring, verifying the integrity and availability of systems hardware, resources and key processes, review event logs, and verify completion of scheduled jobs
• Participate in the design, testing, maintenance and execution of the Business Continuity and Disaster Recovery plans
• Provide tier-3 support for stakeholders and front-line technical staff
• Participate in and adhere to the established Change Management practices as per ITIL guidelines
• Provide technical leadership and mentorship to a national team of System & Network Administrators and other technical staff
• Lead technical implementation projects, in collaboration with the Manager and Project Management teams, from requirements gathering through to implementation and operational hand-off.
• Produce technical documentation for assigned infrastructure and projects, such as Visio diagrams, workflows, administration guides, as-builts, and/or end-user instructional guides
• Provide 24/7 emergency on-call technical support on a rotating schedule
• Communicate effectively, both verbally and written, with stakeholders, vendors, and colleagues
• Comply with licensing laws, health and safety and other statutory regulations
• Perform other duties as assigned or directed by Management

Education and Qualification Requirements:

• 5+ years of hands-on technical experience designing, implementing and supporting the IT systems and network infrastructure for a medium to large sized organization
• Post-secondary education in Information Technology, Computer Science, or a suitable combination of education and hands-on experience
• Proven experience and advanced working knowledge of a majority of the following technologies in a medium to large sized Enterprise environment:

• Virtualization technologies such as VMWare ESXi and Nutanix AHV
• Microsoft Windows Server Operating Systems
• Physical Server hardware platforms such as Dell PowerEdge, HP ProLiant, and Nutanix Hyperconverged Infrastructure (HCI)
• Microsoft Active Directory domain services including DNS, DHCP, Group Policy, etc.
• Cloud computing environments such as Microsoft Azure, Google Cloud Platform, Amazon Web Services
• Microsoft Azure Active Directory, Office 365 and Identity Management (SSO, Conditional Access, Multi-Factor Authentication)
• Network switching and routing (preference to Cisco)
• Network firewalls and security platforms (preference to Palo Alto)
• Network load balancing platforms (preference to F5)
• Remote and site-to-site VPN technologies
• Experience with Disaster Recovery planning and related technologies such as Zerto, or Nutanix Metro Replication
• Preference to candidates with active industry standard certifications in Network Switching and Routing (CCNA/CCNP), Microsoft Windows Server technologies (MCSE), Cloud technologies (AZ-104), and/or Firewall technologies (PCNSA).
• Committed to staying up to date with the latest tools and trends in IT technology
• Ability to exceed customer expectations through timely, effective and positive service oriented communication
• Valid Class 5 Drivers License
• Able to travel within Canada

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming