Job Description

Job DetailsDescriptionDream is looking for an Infrastructure Analyst
Do you get excited exploring new ways to create innovation through technology? Are you interested in working with a wide range of infrastructure technologies and implementing changes that will have a positive effect on our systems, users, and stakeholders? If so, read on. We want to hear from you.
Who are you?
We want to bring in someone who is eager to learn, work hard, and have some fun. In other words, we want you to fit into our Transformation + Technology team, and at Dream. This is an opportunity for you to take on responsibilities, build on your already strong skill set and help the team achieve its goals, all in a work environment that is fast-paced, dynamic and fun.
Working with the network, security and support teams, you will be responsible for maintaining all IT related infrastructure and networks at our Canadian and International corporate offices as well as our Base Building Networks (BBN). Your excellent hands on technical skills and time management skills will ensure we provide our users with the best possible system reliability. You are respectful of current operating processes, but look to develop new ideas to bring better results. Still interested? Read on!
Who are we?
Dream Unlimited Corp. is a leading Canadian real estate company with over $17 billion of assets under management in Canada. We develop, manage, and invest in master-planned communities, income properties, and urban intensification. We proudly build communities from the ground up: from land development to buildings homes and condominiums, and from providing retail centres and driving renewable energy projects to managing assets across the country.
The Development group is focused on developing properties predominantly within our master planned communities where people can live, work and shop. We design and develop our centres with our customers in mind: we select tenants that will enhance the quality and livability of the community and provide convenient access to them for the families living in our communities.
Our attitude and approach set us apart from our competitors. We are guided by our entrepreneurial spirit: we seize unconventional opportunities and try new things, approaching every project with passion and purpose.
And the Transformation & Technology* team?*
Our goal is to provide the best possible user experience by ensuring our users have the technical tools and infrastructure in place to perform their job functions efficiently. We are continually upgrading and driving our initiatives, processes and goals in order to respond to changes in our business needs and ensure that the appropriate infrastructure is in place to support the business.
We strive to stay at the cutting edge of technology to be prepared for Dream's continued growth in the coming years.What will you do?
Below are some of the primary responsibilities you will be taking on in this role. There will be more, but we can discuss those in person.

• Responsible for supporting all Corporate and Base Building Network (BBN) infrastructure across Canada, US and Europe.
• Provide hands on support with a vast array of systems and devices from networking to servers and storage to name a few.
• Respond to technical support incidents using Remedyforce support portal while maintaining SLA's.
• Ensure that the day to day operations of the Network, Server and Storage environments are meeting/exceeding reliability, availability and service requirements as per SLA's.
• Be available after hours when needed to assist with resolving rare and unexpected operational issues, and on a rotating basis providing 24X7 on call support.
• Implement new infrastructure standard devices and platforms.
• Monitor and administer the backup solution to ensure all systems are properly backed up in event of a disaster.
• Establish standards, policies, procedures and checklists to ensure network consistency and a high standard of customer experience.
• Ensure all systems are effectively monitored.
• Identify new opportunities and bring them to the attention of the Infrastructure Manager.
• Develop strong relationships with the Technical Support, Security and Enterprise Systems to increase support delivery and ensure cohesive, smooth running systems.
• Work with 3rd party consultants in their implementation and support of Dream's networks.

What type of experience do you have?
We've listed just a few select qualifications that we consider to be very important for this role. We can cover the rest when we chat.

• Minimum 4+ years experience supporting Data Centre infrastructure; LANs and WANs.
• Minimum 4+ years hands-on experience implementing, configuring, and troubleshooting complex networks.
• Experience managing Microsoft Azure applications and services (IAAS, SAAS)
• Minimum 4+ years experience administrating and maintaining a Windows Server, VMware vSphere and Citrix Virtual Desktop/Apps environment for a mid to large size organization.
• Technical knowledge in Data Centre virtualization, Windows server operating systems, SANs and Active Directory services.
• Thorough understanding and hands-on experience troubleshooting servers and storage.
• A self-starter with the ability to work independently under minimal supervision.
• Exceptional organization and time management skills.
• Ability to work in a fast paced and dynamic environment.
• Dependable and flexible when necessary

Knowledge in the following is considered a significant asset, so let us know what you know!

• Cisco switches, Palo Alto firewalls and data centre products, UCS, SD-WAN, MPLS, etc.
• Cloud computing experience. (Azure, AWS, Office 365)
• VMware vCenter, vSphere and SRM
• Citrix Netscaler, Virtual Apps/Desktops and Storefront
• Veeam Backup and Replication
• Certifications such as: CCNP, PCNSE, MCSE, VCP.

When you come in to meet, we'll want to hear about your previous network and server experience, but also about your customer service experience. What are your strengths? What areas are you looking to grow?
Thanks for reading all the way through! We can't wait to meet you.Location: Toronto,ON, Toronto, ONJob Type: Full-time