Job Description

: The Desktop Analyst is primarily responsible for helpdesk support and administration, the acquisition and procurement of all IT assets, coordination of all mobility and deskside deployment/reclamation, and support of Microsoft Intune, Teams conferencing systems, and Office 365 support. This position reports to the Manager, IT Infrastructure.

What will you be doing?

• Update, document, resolve customer issues and queries via ticketing system, email, phone, in person.
• Assist customers by performing analysis of various issues relating to networking, laptops/computers, mobile devices, printers, installation of hardware and software, Active Directory, file services, Sharepoint, Email, Terminal Services.
• Contribute for the purpose of improving processes related to system issues. Offer recommendations based on metrics on how to improve the support process in its entirety.
• Repairing and upgrading equipment as required.
• Maintain records of all IT hardware and software.
• Maintain appropriate documentation and Knowledge Base articles.
• Remain up to date on software and hardware trends in anticipation of user needs.
• Support new strategic directions with appropriate technology; document procedures for user support and assist with performance testing.

Does this sound like you?

• Minimum of 4 years in a related position.
• At least a 2 year IT Diploma or higher preferred.
• Strong verbal and written communication skills.
• Strong knowledge of Microsoft Office 365, Intune, Teams, Helpdesk ticketing systems.
• Strong technical knowledge and familiarity with emerging IT/IS trends and technologies.
• Ability to deal with multiple priorities and deadlines.
• Good analytical skills and strong attention to detail.
• Problem solving and decision-making skills.
• Good verbal and written communication skills.

Perks of the job

• Full insurance and benefits.
• Competitive compensation.

Other Important Details:

As a condition of employment, qualified applicants who are offered and accept the role must complete a satisfactory pre-employment Background Check. This may consist of all or a combination of the following: Canadian Criminal Record check, an Employment Verification and/or an Education and Accreditation Verification.

Candidates shortlisted will be required to complete the Profile People Survey.

The purpose of the Profile People Survey tool is to assist ClearStream in understanding the behaviors of individuals with the objective of supporting the best use of their strengths, abilities, and potential.

Why ClearStream?

We are the clear choice for rewarding opportunities and challenging careers. Joining our team would mean you would contribute to the quality of work we do and to the success of ClearStream along with the values we share. If you are driven, dedicated and have a passion for helping our customers bring resources to our world, then ClearStream is the team to join.

We believe that diversity and inclusion among our teammates is critical to our success. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other legally protected factors.