Job Description

At Beeplus workplace solutions we are committed to providing exceptional customer service whether virtually, over the phone or in person. Along with other key responsibilities all employees are expected to contribute to a welcoming, helpful atmosphere that will leave customers feeling important and appreciated.

This is a full-time position (40 hours per week) with possibility of overtime hours outside of schedule. Hours of work are from 8:30 to 5:30 Monday to Friday. Position includes benefits after three months of employment.

As an IT Support Analyst, you would be required to work with the IT department in order to accomplish the following in a polite and professional manner.

~ Meet SLAs for in person and remote desktop support and be available to provide information to clients as requested
~ Be available in store to provide retail information
~ Contribute to administrative duties in the IT department as assigned
~ Contribute to new projects as they are planned and deployed

Requirements

~ 5 years experience in enterprise level IT environments OR 3 years experience with suitable accreditation relevant to enterprise level IT environments. Experience or certification with the following skills would be acceptable
~ Microsoft Server Directory Services
~ Microsoft Server Group Policy Management
~ Network infrastructure
~ Excellent interpersonal skills
~ Class 5 driver's license
~ Reference from previous relevant employer. Contact information to be provided with submitted resume

Considered Assets

~ Experience or certification with the following would be considered a valuable asset
~ VMWare
~ Advanced level 3 switch management
~ Windows RAS or managed VPN solutions

Skills and Abilities

Computer and Technology Knowledge
- Windows
- Word processing software
- DOS
- MAC
- Hardware
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Servers
- Applications - desktop
- File management software
- Security software
- Office Suites
- Mail server software
- Communication software
- Desktop publishing software
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Continuous learning
Transportation/Travel Information
- Willing to travel
- Valid driver's licence
Work Setting
- Consulting firm
- Help desk
- Computer hardware or software retailer/wholesaler