Job Description

Are you ready to elevate your career by joining an esteemed International High-Tech organization? Our client a fully-fledged MSP provider catering to the needs of some of the most renowned companies in the market and seeking a highly motivated and energetic Field Engineer / Onsite Engineer to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high-energy environment and wants to grow their career.Whats in it for you -

• Salary: \xc2\xa340,000 - \xc2\xa350,000 per year depending on experience
• 40 days paid holiday annually
• Partnership scheme where you will receive a share in the profit of the business.
• Business card for business travel

Duties will include but are not limited to -

• Be the initial point of contact for our customers.
• Manage incoming requests incidents/requests from the help desk.
• Provide customers with timely updates to their cases in line with Service Level Agreements.
• Escalate high priority issues to Line Management.
• Complete regular tasks in line with Service Desk procedures.
• Review daily priorities and take appropriate action to ensure results are achieved.
• Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.
• Installing, testing, maintaining and repairing hardware and software.
• Documenting processes and logging tickets for open work.

Mandatory Skills - At least 5 years experience in a similar role in:

• Configure and implement cyber essentials and GDPR security standards (mandatory)
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
• Network Infrastructure maintenance and installations (Routers, Switches, APs, DHCP, DNS, TCP/IP, Firewalls, VLANs)
• Ability to pro-actively support and collaborate with service providers.
• Follow industry best practices processes.
• Windows server 2016, 2019, 2022 (Group Policies, Security Policies, etc)
• Azure administration and implementations
• Good understanding and knowledge of Windows 10, Windows 11 and Mac
• Familiar with different client builds/imaging.
• Strong customer support, written and verbal communication, and being a team player.
• Ability to problem solve independently.

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