Job Description

Your Opportunity:

The IT - Technology Services department is looking for an enthusiastic team member to provide desktop support to Alberta Health Services facilities in the Edmonton Zone. As a Customer Support II - Deskside Analyst your primary responsibilities will be problem resolution, diagnosing and troubleshooting computer-related problems, managing client service requests, and ensuring customer satisfaction.

Description:

As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.

• Classification: IT Customer Support II
• Union: AUPE GSS
• Unit and Program: IT End User Devices
• Primary Location: Calgary Cancer Centre
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 05-DEC-2023
• Employee Class: Regular Full Time
• Date Available: 08-JAN-2024
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On Call
• Days Off: As Per Rotation
• Minimum Salary: $31.13
• Maximum Salary: $38.01
• Vehicle Requirement: Driver\'s License, Vehicle Required

Required Qualifications: Completion of certificate in Computer Support or equivalent. Additional Required Qualifications: Three to five years experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the healthcare field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10, and A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver\xe2\x80\x99s license. Ability to: Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in the IT field. Maintain and respect confidentiality. Preferred Qualifications: Take a lead role in problem resolution, staff and user training.