Job Description

Your Opportunity:The IT Customer Support I Service Desk Analyst has the responsibility and opportunity to provide tier 1 technical support over the phone to AHS staff. Primary responsibilities: Investigating and Responding to Technical Issues. Respond to customer requests for assistance and perform initial assessment. Identify a solution based on available information and take corrective action or provide information to reach a resolution. Provide \xe2\x80\x9chow to\xe2\x80\x9d information or instruction to customers. Create and update support tickets. Providing feedback and input on service desk documentation and processes. Complete installation and configuration of software. Participates in on-call rotation and major incident call-outs, as required. This department has a 24/7 shift rotation schedule. Report and assist with Major Incidents.Description:As an IT Customer Support I, you will provide the first level of technical support for clinical and non-clinical staff and departments. Your typical duties include receiving and handling initial helpdesk requests for IT support; responding to common requests for support as well as participating in the set up and maintenance of computer software, hardware and systems.

• Recovery Alberta: N
• Classification: IT Customer Support I
• Union: AUPE GSS
• Unit and Program: IT Service Desk South
• Primary Location: Quarry Crossing
• Location Details: Eligible to work hybrid (on/off site) within Alberta
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 03-SEP-2024
• Employee Class: Casual/Relief
• Date Available: 13-SEP-2024
• Hours per Shift: Varies
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends, On Call
• Days Off: Other
• Minimum Salary: $26.75
• Maximum Salary: $32.68
• Vehicle Requirement: Not Applicable

Required Qualifications:Completion of certificate in Computer Support or equivalent. Additional Required Qualifications:Successful completion of a Computing Science program from a recognized institution, or related job experience required. 2 to 3 years of experience working in a support desk environment that deals with calls from a varied user base. A sound knowledge of PC software, including Microsoft Office 2003-O365, Windows 10, Windows 7, Active Directory, and PC configurations. Proficient keyboarding skills are required. A customer service focus and strong communication skills are essential. Superior problem-solving and decision making abilities. Preferred Qualifications:A+ or similar certification preferred. Experience with ServiceNow and ITIL Foundation. Previous health care experience is considered an asset.Please note:All postings close at 23:59 MT of the posting end date indicated.Security Screening:A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.Healthy Albertans. Healthy
Communities. Together.We\'re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.Everything we do at AHS reflects a patient and family centred approach; it\'s about putting patients\' and families\' experiences, priorities and trust first.We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Alberta Health Services