Job Title: IT Consultant Job Location: Three days at a Lower Mainland, BC client site plus two days remote work from home

Company Profile

IX Solutions is your trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes. IX Solutions exists to create long-term relationships with passionate people, clients and employees, achieving exceptional business solutions. We go the extra mile to deliver a positive customer experience and deliver trusted solutions that are flexible to meet client business needs. Founded in 2018, our company supports clients across Western Canada from remote offices in Calgary, Vancouver and the BC Interior.

Position Summary

This role is intended for a dynamic individual excited about the opportunity to use technology to help drive customer success while building a successful business with a collaborative and customer-centric culture. The role falls within our Client Services team and is responsible for providing general IT consultancy services to managed clients on a proactive and reactive basis. The person in this role will be required to deliver three days of on-site IT support per week for a client in the Lower Mainland plus two days of remote work from home per week. Developing and maintaining strong and lasting client relationships is a key component of this role. The IT Consultant collaborates with account executives, client stakeholders, and other technical consultants to design and document proposed technical solutions that accurately address and align with the client?s business requirements. This role includes acting in a mentorship and escalation capacity for less-senior consultants. The position reports to the Manager, Service Delivery. The position works 40 hours per week, with business hours being 7:00am to 5:00pm PST, Monday to Friday. There is a requirement for after-hours work including scheduled afterhours support rotation, time sensitive client requests and project work. Balancing multiple priorities with deadlines is a requirement. IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.

What You?ll Do Here

• Provide technical support and escalation response to end-users and client IT staff
• Deliver IT support, and technical delivery services to a broad range of clients
• Implement and manage technology solutions built on Microsoft Azure cloud services
• Implement and maintain Microsoft 365 office productivity and security solutions
• Implement and maintain Hyper-V and VMware virtualization solutions
• Deploy and maintain server, storage, and backup solutions
• Install, configure, troubleshoot, support, and optimize Microsoft Windows Server environments
• Implement and maintain network and network security solutions
• Triage issues based on criticality, escalating per our escalation procedure and Service Level Objectives
• Complete recurring managed services tasks within multiple client environments, documenting work within our time management system.
• Participate in scheduled 24/7 afterhours support, monitoring email and providing phone support
• Create accurate and effective documentation, and assist with developing processes and repeatable technical practices
• Assist with projects from initial assessment, through planning, design, and implementation
• Develop, define, or improve solution offerings for customers using new and emerging technologies
• Assist Account Executives and clientele in defining technical requirements and solutions
• Create accurate and effective documentation, assisting with best practices development

Qualifications/Expertise

• Minimum 3 years of IT Consulting experience
• Working knowledge of Azure Active Directory and synchronization mechanisms
• Microsoft Endpoint Configuration Manager experience is an asset
• Experience with deployment, management, and maintenance of Microsoft Server environments
• Experience with deployment, management, and maintenance of Active Directory environments
• Experience with deployment, management, and maintenance of server, storage and virtualization infrastructure solutions
• Working knowledge of basic networking concepts and ability to troubleshoot networking issues
• Continuing education and training a must
• Certifications:
  • Microsoft 365 Windows Client (MD-100)
  • Managing Modern Desktops (MD-101)
  • Microsoft 365 Identity and Services (MS-100) or equivalent experience
  • Microsoft 365 Mobility and Security (MS-101)
  • Microsoft 365 Teams Administrator Associate (MS-700) or equivalent experience
• Ability to distill complex software concepts into benefits that both customers and salespeople can understand

Accountabilities, Tasks and Duties

Client Relationships

• Understand and interpret customer needs to provide excellent service levels
• Develop strong and lasting customer relationships with key clients
• Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships

Team

• Communicate in an open, helpful manner and build relationships across the organization
• Ability to work with a range of technical staff and cross-functional teams to develop joint solutions
• Foster a collaborative work environment and culture
• Challenge the status quo
• Take personal accountability and provide end to end ownership of a solution or obstacle
• Complete work with urgency, ownership and accountability
• Be willing to put in the effort when it really counts
• Create accurate and effective documentation and develop standards
• Engage with team and demonstrate commitment to alignment with the organizational mission and company values
• Other duties as required, such as the timely completion of expense reports and timesheets
• Ability to travel occasionally for business purposes

Requirements

• Must be legally permitted to work in Canada
• Hold a valid Driver's License and own a vehicle
• Proficient English (written/verbal) communication in a business setting

Compensation

The IT Consultant position is a full time, salaried position and compensation is commensurate with skills, experience and abilities IX Solutions is pleased to offer remote work opportunities for our employees, however we do require our employees to live in Alberta or British Columbia, Canada. Preference will be given to candidates who reside in Alberta or British Columbia. b2LWcXU4HN