Job Description

IT CONSULTANT (BAND LEVEL 5)
Office of the Chief Information Officer (OCIO) (3-Year Contractual Position) ABOUT MEMORIAL & THE OCIO Memorial University is a university for the province, for the world, for the future - where our greatest strengths are people and place. Memorial\'s Office of the Chief Information Officer (OCIO) is a dynamic place to work with a strong collaborative team. Each day the OCIO plays a critical role in supporting the strategic themes of the university including proactive programs, inspired learning, dynamic research, commitment to communities, and promotion and pride. The OCIO supports the innovative use of technology, data, and information. We do so to support collaboration and generate knowledge, for students, faculty, researchers and staff, benefiting the university and the community as a whole. WHAT\'S IN IT FOR YOU

• Being part of vibrant, diverse community at Memorial situated on a beautiful campus that offers walking trails, recreation facilities, food court, coffee shops and so much more. Our total rewards include:
• Flexible work opportunities including remote work options depending on position.
• A defined benefit pension plan
• A comprehensive group insurance plan.
• Plenty of learning and development opportunities to assist you in reaching your career goals including the ability to avail of funding for undergraduate and graduate programs.
• Employee wellness initiatives such as an Employee Assistance Program, discounted membership rates at The Works (Aquarena and Field House) and an employee blood work clinic to name a few.
• A progressive leave plan including annual leave, family leave, short term disability and long term disability that supports your overall well-being. We also offer summer hours, a December holiday break to rejuvenate and an expansive university holiday schedule.
• Employee social functions that provide an ability to meet and network with other members of Team Memorial across our campuses.

THE OPPORTUNITY
Reporting to the Manager, Client Services the IT Consultant will provide consulting and support to faculty, staff and students on a variety of computing and networking related topics. As a member of Information Technology\'s Service Desk team, duties include logging and troubleshooting problems related to software and system configuration, difficulties or set-up, and following up with clients; writing client documentation, including user guides and manuals, and writing, reviewing and updating ITS web pages; contributing to and maintaining Service Desk FAQs, etc.; communicating service issues to specific client groups; monitoring incidents and facilitating resolution; communicating service issues to ITS management; monitoring production servers and scheduled jobs; and other related duties as required. This position will require some shift work. THE IDEAL CANDIDATE
Experience (up to 1 year) in computing and communications consulting in a university or enterprise environment; graduation from a four year university or college program with significant course work in Computer Science; or any equivalent combination of experience and training. Excellent customer service, interpersonal, and communications skills; relevant certification, e.g., ITIL Foundations, Microsoft Windows certification, would be an asset. SALARY $50,597 - $58,229 per annum (CUPE Local 1615) An upscale hiring step will apply to this position (Step 20) CLOSING DATE January 19, 2023 Please note that we will ONLY accept applications for this position through our website https://www.mun.ca/hr/careers/ All qualified candidates are encouraged to apply; however, preference will be given to applicants who are legally entitled to work in Canada. Memorial University is committed to employment equity and diversity and encourages applications from all qualified candidates, including women, people of any sexual orientation, gender identity, or gender expression; Indigenous peoples; visible minorities and racialized people; and people with disabilities. The personal information requested in your application is collected under the authority of the Memorial University Act (RSNL 1990 c M-7) for the purpose of identifying and recruiting candidates; assessing applicant qualifications; and maintaining records pertaining to the administration of employment with Memorial University of Newfoundland. If you are a successful candidate, this information will form part of your permanent employment record and will be used for other activities related to the employment process. This information may be disclosed to government departments and agencies as legally required; and to third party service providers, as necessary to administer programs and activities. If you have any questions about the collection, use and disclosure of the information on this form, please contact MyHR, Department of Human Resources, at myhr@mun.ca. Please be advised that we are unable to provide updates on current competitions. We thank all applicants for their interest, however, only those selected for an interview will be contacted.