Job Description

The Department of Finance is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our
Our Vision: Forward-looking people, service, and technology.
Our Mission: Our Team proudly delivers quality IT expertise and advice with our partners to make citizen and business-centric service possible.
As a member of the Clinical Information System (CIS) Operations team, this position is primarily responsible for managing the Implementation of system changes across 24 Solution areas Including application patches and upgrades as well as monitoring daily operational issues and system performance reports; managing system downtime procedures including the downtime applications within the facilities and leading the CIS Downtime PSSG; serving as liaison between CIS Operations team and external Service Providers so as to plan and implement technical solutions to support the ongoing and evolving operational needs for the CIS.
The work requires significant skills in the areas of Change and Release Management processes, project management, external Service Provider relationship management, strategic and operational planning, the development and supervision of staff and the ability to lead internal and external resources ln the operation and management of the Clinical Information System.
The position requires performing on call operations management support and issue escalation 24x7 for the Clinical Information System servicing approximately 4500 users in 7 hospital facilities and 4+ community health centres. The position is responsible for ensuring system availability, allowing for the delivery of critical care for Health PEI and its patients. This scope will expand with the further expansion on the IEHR (i.e. Electronic Medical Record or EMA).
The position reports directly to the CIS Operations Manager.
Duties will include but are not limited to:

• Change, Release and Issues Management

• Define, manage and have overall responsibility for alt Change, Release and Issue Management processes; ensure changes and application fixes made to the CIS system are documented, validated and have been communicated to appropriate support personnel and end users;
• Responsible for approving all significant changes made to the CIS, balancing business requirements with
• Technology Consultant

• Work in conjunction with external Service Providers to develop and document installation procedures for deploying CIS specific technical solutions in hospitals;
• Manage end user computing device support processes, standards and documentation. Ensure computer system configurations are documented and adhered to;
• Downtime Management

• Define, manage and have overall responsibility for CIS downtimes procedures, applications and documentation including procedures for both scheduled and unscheduled downtimes;
• Primary CIS contact for Health PEI downtimes affecting the CIS applications;
• CIS Solution owner for Gerner 724 Downtime application including 100+ Downtime computers across PEI

• Leadership/Communication/Training/Planning/Consultative Service

• Lead groups in examining work processes, setting and clarifying objectives, encouraging innovation, overcoming resistance to change, resolving conflicts relative to information systems management;
• Lead and facilitate teams and individuals in defining roles/responsibilities, setting goals and defining workable project management structures that balance rigour with practicality;

Minimum Qualifications:

• Graduation from university with a degree in Computer Science, Business, information Systems or a 2 year diploma in Business information Processing, Information Technology or related field. Masters degree would be an asset
• Incident (Issue) and Change Management Course Work and/or Professional Designation (ITIL). Project Management Course Work and/or Professional Designation.
• Minimum 5 years experience working in an IT field.
• Extensive experience in the management, implementation and/or coordination of complex information systems.
• Extensive experience in healthcare with a broad knowledge of the hospital and health services system and clinical/IT areas, within PEI is preferred.
• Extensive experience in Change, Incident (Issue) and Release management methodologies is required. Previous experience and demonstrated skills in a leadership role is required.
• Experience working with large external Service Providers would be considered an asset.
• Knowledge of the Gerner Clinical Information System including methodologies, build, design, maintenance tools would be an asset.
• Must be a team player, able to work with and through others, be self directed and able to work Independently.
• Must have the ability to influence others and move towards a common vision or goal. Must possess skills and experience related to coaching and supervision.
• Ability to make effective decisions, effectively manage time and stress pressures, and display sound judgement.
• Ability to participate in developing IT strategy, identify and develop policies/standards and monitor compliance with policies.
• Ability to actively listen and respond to others' communications and concerns and the ability to communicate thoughts and express complex ideas in simple terminology.
• Ability to set individual as well as team goals and objectives and promote collaboration. Ability to write and prepare memos, reports and documentation.
• Ability to estimate, plan, monitor, administer and manage multiple projects.
• Ability to match individuals to jobs, set individual and work unit goals and objectives, to set an example and be a role model.
• Ability to work as a group leader, setting and clarifying objectives and agendas, to set an example and be a role model.
• Ability to involve others in group work processes and motivating them to express and achieve their goals.
• Ability to think analytically while problem solving, build working relationships to achieve goals, actively listen and respond to
• communications and concerns, communicate thoughts and express complex-ideas in simple terminology, provide feedback, communicate direction, criticize constructively, promote collaboration, apply facilitation skills and resolve conflicts.

This competition may be used to fill future job vacancies.
Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.
Where possible, submitting an electronic resume or job application is preferred. Otherwise, please return forms to PEI Public Service Commission, P.O. Box 2000, Charlottetown, Prince Edward Island, C1A 7N8. Applications may be sent by fax to (902) 368-4383.
IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE.
Please ensure that the appropriate Posting ID number is stated on all application forms. You can apply online or obtain an application form by visiting our web site at . Forms may also be obtained by contacting any PEI Government office, ACCESS PEI Centre, Regional Services Centre, or by telephone (902) 368-4080.
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