Job Description

ABOUT NL DAIRY CO-OP

You're proud to live and work in Newfoundland and Labrador - and so are we!

NL Dairy Co-op has recently purchased Agropur Co-operative's Newfoundland and Labrador fluid milk processing and distribution business, including the Central Dairies brand. The new co-operative is owned by nineteen dairy farmers from across the province, proudly taking care at every stage from farm to fridge, producing, processing and distributing 100% local, quality milk - Right here at home.

Our vision is for NL Dairy Co-op products to be the first choice in the dairy aisle, ensuring the long-term sustainability of the local dairy industry. We are building a strong local purpose-driven team to help us realize our vision and? we hope you'll consider joining us.

At NL Dairy Co-op, we value our employees. We are looking for someone who shares our core values of Quality, Commitment, Cooperation and Communication. When you work with NL Dairy Co-op, you invest in our province and its people. That's why we're committed to investing in you, too.

POSITION PROFILE and RESPONSIBILITIES

We are looking for an IT & Business Systems Manager to be the hands-on owner of all technology and systems across our organization. Reporting to the President and Chief Administrative Officer, you will be both strategic and practical -- managing our core business platforms, building reports and analytics that support performance management, and overseeing the vendors who maintain our network and devices.

This is a unique position that blends IT expertise with business insight -- ideal for someone who is as comfortable writing reports for senior leadership as they are negotiating software contracts or troubleshooting network issues.

Why Join Us

At NL Dairy Co-op, you'll have broad responsibility and the chance to shape how technology supports every part of our business.

In this role, you will:

Own IT end-to-end across the organization -- from systems and reporting to infrastructure oversight. Work directly with senior leadership, influencing how technology drives our performance. Be part of a values-driven team committed to quality, sustainability, and supporting local agriculture and manufacturing.
We offer competitive compensation, benefits, and professional development opportunities -- and the chance to do meaningful work in a growing, purpose-driven organization.

You will be responsible for:

Systems & Business Applications

o Serve as administrator and internal lead for business systems (including NetSuite ERP, CIS direct store delivery mobile technology & Microsoft Office 365).

o Manage EDI processes and other system integrations, upgrades, and configurations.

o Build reports, dashboards, and analytics to support finance, operations, and leadership decision-making.

Business Partnership

o Work closely with finance, operations, and leadership teams to translate business requirements into technology solutions.

o Identify opportunities to improve efficiency and data visibility across departments.

o Develop and implement IT policy and best practices for the organization.

o Provide training and support to staff on system use and best practices.

IT Infrastructure

o Act as the go-to IT resource for the business (first point of contact for system issues).

o Oversee external providers for network, server, and PC support, ensuring reliable performance and service delivery.

o Oversee IT security, access management, and disaster recovery planning.

o Manage software contracts, licenses, and renewals.

EDUCATION, EXPERIENCE and SKILLS

Post-secondary degree or diploma in Information Systems, Computer Science, Business, or related field. 5+ years of experience in IT, ERP administration, or business systems management. Hands-on experience with NetSuite (or comparable ERP platform) strongly preferred. Proven ability to design and deliver business reports and dashboards (Power BI, SuiteAnalytics, or equivalent tools). Solid understanding of IT infrastructure and networking, with experience coordinating external vendors and service providers. Strong grasp of IT security, access management, and disaster recovery planning. Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders. A collaborative mindset with a business-first approach to technology solutions.
COME AS YOU ARE

Newfoundland and Labrador Dairy Co-op is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We're happy to work with any applicant requesting support during the process - please contact us at to request information or accommodation.

Job Type: Full-time

Benefits:

Casual dress Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person