Job Description

Your Opportunity:

The IT Analyst I position provides technical support related to Alberta Health Services information technology applications either directly to users of the systems or to service delivery functions. The position ensures reliable operations of information systems, resolves technical problems, assists with finding solutions to customer needs, and participates in projects. The IT Analyst I typically represents an escalation point from the service desk and is responsible for addressing tickets and issues related to applications on a day-to-day basis. This position provides support for one or more applications and spends the majority of time investigating, diagnosing and resolving tickets and problems utilizing processes and guidelines as well as executing documented procedures. These problems can be anything from error messages displaying on the graphic user interface to malfunctioning printing capability within a particular application. Where the problem cannot be resolved by this position, the incumbent coordinates with stakeholders to identify the scope and impact of a potential problem, develops an interim work around and coordinates with the vendor for problem resolution and solution implementation.

Description:

As an IT Analyst I, you will provide technical support for system(s), subsystem(s) or technologies within a specialized team or service area in accordance with AHS standards and practices.

• Classification: IT Analyst I
• Union: AUPE GSS
• Unit and Program: Technology Client Support Services
• Primary Location: Quarry Crossing
• Location Details: Eligible to work hybrid (on/off site) within Alberta
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 03-MAR-2023
• Employee Class: Regular Full Time
• Date Available: 13-MAR-2023
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $30.60
• Maximum Salary: $41.30
• Vehicle Requirement: Driver\'s License, Vehicle Required

Required Qualifications: Completion of diploma in Computer Science or Information Technology or equivalent. Additional Required Qualifications: As required. Preferred Qualifications: ITIL v3 foundations certification. Proven customer service skills and experience in an organization of significant size and complexity is an asset. Previous experience in a healthcare environment is a definite asset.