Job Description

Amico is a diversified and dynamic, Canadian owned and operated construction company. Our dedicated and professional team provides paving, road building, infrastructure, general contracting, design build and engineering services for civil and construction industry customers. Here at Amico we believe in partnering for productivity, leading through empowerment, and seeing challenges as portals of opportunity. Our cutting-edge technology allows us to successfully manage and execute projects of all scopes and scales. If you want your next professional experience to be one that helps you master new skills, build meaningful relationships, access limitless growth opportunities, and benefit our Ontario communities, consider joining us! Key Responsibilities As the IT Administrator you will be assigned to the Windsor office location which will be your primary responsibility in performing the following tasks:

• Perform proactive remote and on-site tech support to employees for networking, hardware and/or software.
• Troubleshoot employees\xe2\x80\x99 technical issues and fully document actions and results.
• Configure new computer equipment (i.e., Firewalls, Servers, Wi-Fi, networking, NAS drives, Access Points, switches, printers, scanners etc.). Unifi Knowledge is an asset.
• Create and document internal processes and procedures and follow existing processes and guidelines for routine tasks.
• Preparing and setting up required equipment for new hire onboarding.
• Conduct research to aid in troubleshooting and issue resolution.
• Managing multiple projects/tasks simultaneously.
• Provide after-hours support and maintenance to employees and their systems as required. This is for the primary goal of minimizing employee downtime.
• Available for after-hour/weekend on-call support based on a rotating schedule.
• Working as a team (with other technicians and management) to improve customer service, client perception and satisfaction.
• Responding to employees in a timely manner once notified of an issue.
• Document all work performed, as it is performed, in our SolarWinds Documentation tool.
• Perform regular backup test restores to ensure backups are being performed properly. Veeam experience is an asset.
• Participate in team meetings by reporting on status of to-do\'s, quarterly initiatives, and metrics
• Identify and resolve service delivery and employee issues.
• Quickly and properly analyze an issue and take the proper steps to resolve it or elevate it to the proper resource for resolution.
• Proactively monitor internal support queue to ensure timely resolution of issues.

Key Qualifications/Requirements

• Degree, diploma or certificate in Information Technology or related discipline.
• 3-5 years of experience using SharePoint and providing IT support
• Strong knowledge of SharePoint and Office 365
• A+ Certification
• Experience administering Hyper V, an asset
• Experience with cloud infrastructure, including but not limited to Office 365, Azure, AWS etc., an asset
• MCSE equivalent in currently supported Microsoft technology, an asset
• Certifications from other vendors, an asset
• Excellent analytical and problem-solving skills
• Outstanding attention to detail
• Effective interpersonal and oral communication skills
• Strong team player and customer oriented
• Possesses patience when working with others
• Capable of multi-tasking
• Ability to demonstrate leadership, even in situations without authority
• Self-motivated and self-directed with ability to work in a fast-moving environment.

What Amico Can Offer You

• Competitive Salary
• Medical, dental, and vision insurance
• Employer Matching Retirement Program
• Life insurance

At Amico, we are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and teammates. Accommodation is available upon request for applicants throughout the recruitment and selection process. We thank all applicants for their interest. However, only those selected for an interview will be contacted. Job Types: Full-time, Permanent Schedule:

• Monday to Friday

Work Location: In person