Job Description

Company Bio Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement.

These organizations were previously known as Local Health Integration Networks (or "LHINs") at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.

Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.
The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smiths Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries.
Position Summary
CARE AND BE CARED FOR - THIS IS YOUR HOME
Are you a dynamic IT Professional with a passion for enabling technical solutions and experience in Data Communications and Telecommunications technology? Do you thrive in fast-paced collaborative settings? Are you interested in a role where your expertise, skills and passion for technology will have an impact on healthcare transformation in Ontario?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals.

Home and Community Care Support Services South East is looking for a Data Communications / Telecommunications Specialist with demonstrated experience supporting data and voice networks and equipment, network infrastructure, IP Telephony, voice services and systems. Areas of responsibility include installation, maintenance, administration and support for all telecommunications and voicemail systems, and wired and wireless data communications networks.

What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Hybrid work environment and flexible work location

What will you do?

• Acts as the primary contact and subject matter expert for any telecom concerns
• Responsible for the installation, maintenance, administration and support of all telecommunications and voicemail systems
• Monitors telecom system performance and capacity, ensuring compliance with vendor and industry standards
• Assesses telecom requirements when moving offices
• Maintains a business continuity plan, ensuring availability of voice services in the event of a telecom system failure
• Identifies areas for efficiency and process improvements within the South East HCCSS Telecom area and recommends purchases options
• Coordinates and act as liaison with vendors, telecom carriers, and partners of various organizations to resolve telecom issues
• Sits on local and provincial committees to consult on telecom and voice communications
• Responsible for and subject matter expert of the installation, maintenance, and operations of wired and wireless data communication networks including switches, firewalls, and cabling at all main and remote branch offices
• Monitors data networks and assess network requirements
• Creates and maintains network diagrams and site documentation
• Responsible for and subject matter expert of Cloudli and XM Fax configuration and maintenance
• Tier 3 escalation point for network and telecoms issues
• Provides desktop and server support when required;
• Responsible for assisting in network integration projects at community partner locations, as necessary.

What must you have?
Qualifications

• 3 Year College diploma in Information Science/ Computer Technology or equivalent
• Minimum 5 years increasingly responsible experience in computer operations, networking, programming and system development and supporting an enterprise IP voice/data network and telecom systems
• Supervisory experience preferred
• Superior knowledge and experience with TCP/ IP and Networking technologies, including (VOIP Routing Firewalls VLAN Cabling)
• Mitel MiCloud, MiCollab, Ignite, Cloudli and XM fax experience preferred, as are Industry network or telecom certifications
• Knowledge of tools and techniques for maintaining telecom systems
• Understanding of the impact of technology changes on client service delivery
• Knowledge of security and data privacy legislation, requirements and practices
• Knowledge of Desktop and Server Operating Systems (Microsoft Server 2008 R2 and up)
• Knowledge of network monitoring/logging applications and SNMP
• Advanced knowledge of TCP/IP, IP Routing, H323 and SIP protocols
• Excellent training and presentation skills
• Excellent written and oral communication skills
• Ability to generate comprehensive reports, and convey information using business terms
• Excellent project management skills
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• Understanding of Home and Community Care Support Services South East business strategies, objectives, priorities and programs.
• Ability to speak French or another second language.

Who are we?

• We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

• If youre interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Closing Statement Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. La version fran\xc3\xa7aise de cette annonce est disponsible sur demande.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources, prior to start date. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.