Job Description

Our Digital & Technology team wakes up every day with one goal in mind \xe2\x80\x93 to connect Canadians to the people and things that matter most. Collectively, we\xe2\x80\x99re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada\xe2\x80\x99s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let\xe2\x80\x99s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

As part of the Rogers Communications Network "IP and Server Operations" team, the \xe2\x80\x9cInfrastructure Specialist\xe2\x80\x9d will be responsible for support and administration of IP and DOCSIS platforms. Reporting to the Manager of "Operations, Management and Control Networks" at the Rogers Park Brampton Campus, this position requires a strong background in IP Networking and deep knowledge of DOCSIS standard. Please note that background checks are required as a condition of employment.

What you will be doing:

• Serve as the last-tier support for IP/DOCSIS services on CMTS/CCAP and also RCMIN network devices. These services include residential voice, data, TPIA, enterprise and also management network
• Ensure timely identification, isolation, analysis and resolution of network and service faults
• Recommend unique approaches to problem resolution, situation analysis, testing strategies, and fault reproduction
• Provide expert level support for change control activities including impact analysis, MOP reviews, implementation and post-activity verifications
• Create and maintain all related network and support documentation
• Collaborate with Engineering, Project management, vendors, various TACs and other groups to ensure seamless introduction of new technology, platforms and services into production
• Provide feedback to engineering teams regarding identified network design and performance problems
• Build relationship and collaborate closely with other departments across the organization and vendors
• Be on periodic on-call rotation
• Adhere to all applicable Health and Safety regulations in accordance with company policies

What you have:

• Minimum of 2 years of hands-on experience on DOCSIS platforms
• Minimum of 5 years of hands-on experience on IP networking, Cisco/Juniper routers, switches and firewalls
• Good Knowledge of DOCSIS standard is mandatory
• In-depth knowledge of routing protocols such as OSPF, BGP, EIGRP, MPLS and Multicast is mandatory
• In-depth knowledge of Cisco Network Registrar, DNS, DHCP, and BACC protocol is an asset
• Strong knowledge of C, C++, Python, SQL, Netconf, and other network communication programming
• Strong knowledge of Unix and Linux operating system
• Excellent technical troubleshooting, interpersonal and verbal/written communication skills
• Excellent teamwork skills
• Self-motivated, high energy, flexible and capable of working in a fast-paced environment with changing priorities

Schedule: Full time

Shift: Rotating

Length of Contract: No Selection

Work Location: 8200 Dixie Rd (341), Brampton, ON

Travel Requirements: Up to 10%

Posting Category/Function: Technology & Engineering

Requisition ID: 283505

At Rogers Digital, our team doesn\xe2\x80\x99t shy away from big ideas \xe2\x80\x93 we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we\xe2\x80\x99re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @

Together, we\'ll make more possible, and these six shared values guide and define our work:

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what\xe2\x80\x99s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

Posting Notes: Digital & Technology

Rogers Communications