Job Description

Mercedes-Benz Edmonton West

is committed to providing its customers with the finest products and highest level of customer service. We are looking to add to our winning team and legacy. It is our valued employees that provide the backbone for the outstanding reputation that has come to define us. If you want to grow with our organization and have an award-winning attitude, we would like to hear from you.


An Internal Service Advisor is well versed in customer service, product offerings, and inventory needs. The job encompasses the proper satisfaction of customer and vehicle related concerns, meeting predetermined service objectives, and the thorough and accurate performance of designated administrative activities.




Job Duties:


Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.

Work as the liaison between the sales and service department.
Communicate with Sales Managers and Sales Associates.
Sell the proper repairs and/or services responsive to the customer's perceived needs.

Properly and thoroughly write repair orders for the categories of work designated by management.

Separate and distribute repair order copies according to department policy.
Maintain and update all open repair orders daily.

Provide additional vehicle problem/complaint information to the technicians as requested.

Maintain communication with technician staff regarding job status changes.

Monitor the progress of each vehicle throughout the day, and updating customers frequently.

Remain continuously updated on the shop's workload to determine the type of work the technicians can quickly accommodate.

Ensure that the daily inventory of technicians' time is consistently sold to service customers.
Must follow all company safety policies and procedures.

Other duties as required.
Successful Candidates Possess:


1-3 years relevant service experience

Excellent customer service and communication skills

Enjoy working in a fast-paced environment

Positive and friendly with a customer service mentality

CDK experience an asset

Must be willing to submit a background check prior to employment



Why Work for Us:


Positive culture and fun atmosphere Medical, Dental and Group Insurance Plan Team Pricing on Vehicles, Parts and Service Competitive Compensation Strong Advancement and Career Development Opportunities Culture of Coaching and Mentoring





Go to our website to see more about our company and the many reasons why you will want to work for us!


We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!