Job Description

DescriptionPosition at Auto PlanetDrive for ExcellenceSince 2015 AutoPlanet Brampton has strived on innovation as Ontario's largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.AutoPlanet Brampton is currently seeking an Internal Coordinator to join their dynamic team in Brampton.About UsPerformance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here's what you'll deliver:

• Oversee and coordinate the reconditioning of vehicles to meet the highest standards for customer delivery.
• Dispatch work to technicians, detailers, and subcontractors, ensuring tasks are properly distributed and completed prior to the promised time.
• Perform quality checks on finished vehicles to ensure cleanliness and overall presentation meet impeccable standards.
• Create internal work orders.
• Adhere to established service core processes, including the following:

• Dispatch tasks to technicians through CDK, ensuring assignments match skill levels.
• Provide estimates for repairs and maintenance (including parts costs) and record quote amounts in the memo field of the repair order.
• Monitor work in progress throughout the day, coordinating with Service Advisors to ensure repairs are finished before the promised time.
• Collaborate with Service Advisors to ensure accurate data entry into CDK (e.g., promise dates, waiter vs. non-waiter status, and comeback details).
• Implement and maintain a system to track progress on all repair orders.
• Review and close repair orders daily to maintain accurate records.
• Notify the appropriate department when special-order parts arrive.
• Ensure work begins immediately (or the same day) for vehicles awaiting special orders or back-ordered parts.
• Close out all work orders that can be completed before month end; provide explanations for any remaining open repair orders to the service management team.

• Stay updated on industry trends, vehicle technologies, and dealership products.
• Attend and contribute to Service Department and dealership meetings.
• Assists the Service Manager as necessary.
• Completes safety checks for used vehicles within the dealership.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed:

• High School Diploma or GED is required.
• Minimum 2 years of automotive experience.
• 2 years of experience in service departments is preferred.
• Knowledge of vehicle operations and repairs.
• CDK Dealer or related DMS software experience is an asset.
• Basic knowledge of mechanical repairs and terminology.
• Must have a valid Ontario Driver's License and good driving record.
• Excellent knowledge of Microsoft Excel/Office and GSuite.
• Strong customer service and troubleshooting skills.
• Ability to work well under pressure.
• Strong attention to detail and accuracy.
• Ability to deal with people tactfully, diplomatically, and professionally at all times.
• Proven data entry and typing skills.
• Ability to work flexible hours and work around a changing schedule.
• May be required to work on Saturday as per business needs.
• Able to comfortably lift & carry up to 50 lbs.
• Ability to effectively communicate both verbally and in writing.
• Strong work ethic and positive team attitude.

What's in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge, experience and bonus earnings***Job Type: Full Time - PermanentCompensation: $65,000 - $70,000 per yearPerformance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.#LI-NW1

Performance Auto Group