Job Description

Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly - we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We are looking for an

Intensive Case Manager

to join our

Compass Housing Team

at CUPS.

As the

Intensive Case Manager

, you will be responsible for delivering trauma-informed care management to clients with complex health and social needs. You will be a member of multidisciplinary team providing wrap-around supports which honour participants' autonomy, choice, and strengths. You will support participants in setting and achieving the client-directed goals and support their transition to community and other housing when the participant feels ready.

You will work within CUPS primary client service models of integrated & trauma-informed care by operating in partnership with all other CUPS client services linking clients to appropriate supports both within CUPS and externally as needed

This posting is for one permanent position and one temporary 5-month term position

LOCATION:

Onsite, CUPS - 1001 10 Ave SW, Calgary, Outreach within Calgary Area

REPORTS TO:

Team Lead, Housing

CONTRACT TYPE:

1 Permanent and 1 5-month Term Position

SCHEDULE:

Full-time, Mon to Fri,

37.5

hours per week

STARTING SALARY RATE:

$55,906 to $58,673

Key Responsibilities

Provide holistic support to Homes for Health participants including but not exclusive to case conferences, attending appointments, client transport, home visits, creation of care plans, supporting life enrichment and community connection activities Advocate for patient needs and guide multi-disciplinary care teams on effective and respectful approaches to working with clients living with the vulnerability of poverty or homelessness Perform duties both alone and with colleagues in a variety of settings including in private homes, shelter, on the street, in camps, in office and while transporting clients in personal vehicle Assess client needs and fit with Homes for Health mandate and service scope, reporting to Homes for Health Team Leader if client needs require alternate services Provide culturally aware support to CUPS clients, celebrating the diversity of clients and being aware of power dynamics of privilege and oppression that may be present Ensure all required data is entered accurately into organizational databases including CUPS Resiliency Tool Assessment information, CUPS program Surveys, appointment notes and referrals provided Develop and maintain current Calgary resource and referral knowledge to efficiently navigate and advocate for client needs Support participants in the navigation of crisis and conflicts with landlords when needed in coordination with Housing Locator Coordinate the flow of client information to internal and external client care team members for seamless continuation of service in alignment with CUPS Integrated Care service delivery model

Leadership

Create an approachable, caring and trauma-informed environment for clients in each interaction Advocate for appropriate client health care, health assessments, and supports in obtaining and/or maintain housing while teaching patients and their supporters navigation and self-advocacy skills Facilitate a healthy and safe work environment through learning and enacting all CUPS health & safety protocols, while maintaining an active awareness of clients and colleagues Promote a culture that reflects CUPS vision, mission, philosophies, and values

Stakeholder Relations:

Support an integrated and holistic approach to client care, health promotion and maintenance and basic needs security, working in collaboration with Homes for Health team members including Nursing, Addictions Counsellor, Graduation Navigator and Housing Liaison Work in collaboration with client and external agency staff to develop appropriate care plans advocating for the client's voice, health and housing needs to be incorporated into planning Develop and maintain productive and collaborative work relationships based on information sharing with CUPS staff, hospital personnel, home care, permanent supportive housing staff, specialists, social workers, shelter staff etc. Provide caring, reliable, trauma-informed care to all patients & clients accessing CUPS to reduce barriers to service and increase community trust Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network

What You Bring:

Degree in Social Sciences, Community or Health Sciences preferred 2-3 years' experience working with people living with the adversity of poverty/homelessness 1-2 years experience navigating health care and social service systems Broad understanding of physical and mental health needs Knowledge of Calgary homeless sector and Alberta health system Demonstrated interdisciplinary team work and patient advocacy skills Basic First Aid and CPR Certification Brain Story Certification is an asset Understanding of trauma-informed care and intergenerational trauma and its effects

Employment Requirements:

Basic First Aid and CPR Certification Class 5 Driver's License with a clear drivers abstract and personal vehicle available to use for work purposes & client transport Police/RCMP Background and Vulnerable Sector Check

Work Conditions

Exposure to trauma and emotionally complex cases Exposure to infectious waste, diseases, and stressful situations Regular walking, standing, lifting (min 35 lb), and client mobility support Use of computers and manual dexterity for clinical procedures

Ready to Join Us?

If you are a proactive and compassionate professionalwho is ready to make a lasting impact on housing services in Calgary, we want to hear from you!

Submit your resume and cover letter

, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $55,906.00-$58,673.00 per year

Benefits:

Casual dress Dental care Employee assistance program Paid time off RRSP match
Schedule:

Monday to Friday
Application question(s):

Do you have a degree in social sciences, community or health sciences? Do you have a Class 5 Driver's License with a clear drivers abstract and personal vehicle available to use for work purposes & client transport? Do you have experience with health needs, the Calgary homeless sector, and trauma-informed care to advocate for patients within an interdisciplinary team?" What prompted you to apply to CUPS?
Education:

Bachelor's Degree (preferred)
Experience:

Working with those affected by poverty/homelessness: 2 years (required) navigating health care and social service systems : 1 year (required)
Licence/Certification:

First Aid and CPR certification (required)
Work Location: In person

Application deadline: 2025-08-04