Position: Intake Coordinator
Reporting to: Director of Operations
Location: Q Medical Clinic (North York) About Q Medical: Q Medical is a provider of independent medical assessment services dealing with motor vehicle accidents in Ontario. With medical expertise across every specialty and discipline, a roster of leading physicians, and a thorough understanding of case law, we strive to redefine what it means to be a truly independent provider. We do so with an unwavering commitment to objectivity and fairness. We have been exponentially expanding our team and have more reach in the community than ever before. Our approach is to build empathy and treat our clients like a member of our own family in their path to recovery. At Q Medical we strive to cultivate a productive atmosphere for our team to be able to reach their highest potential. With a modern office environment and a cohesive team, we make an effort to provide all the necessary support for our patients and staff to succeed. We believe in employee satisfaction as a key to success at Q Medical which ultimately leads to the satisfaction of our patients. We take great pride in the hope and happiness we bring to our client\xe2\x80\x99s homes and communities, and we are looking for Highly motivated candidates who will be able to reciprocate our values to our clients. Position Summary: The Intake Coordinator will provide administrative support to the organization through timely completion tasks. The role will involve opening and closing of the office, responding to and directing client and assessor enquiries, phone calls, faxes and emails. The position will support the organization by confirming appointments with clients and assessors, assisting in the coordination of transportation services and submission of the final reports to all required stakeholders. The position will report to the Director of Operations. They will work closely and collaboratively with the our Medical and Case Coordinators, Quality Assurance Team, CAT department, and our cross functional departments including Human Resources and the Finance Department. Responsibilities

• Opening and closing office and ensuring that the location is appropriately secured at the end of the day
• Reviewing, responding and re-directing email as required
• Arranging transportation services for upcoming appointments
• Submitting final reports and storing fax confirmations of same
• Making claimant confirmation calls in advance of appointments to confirm attendance
• Making assessor confirmation calls to confirm claimant attendance after a scheduled appointment
• Answering phones and redirecting calls as required
• Assisting with preparing file requests from clients
• Monitoring the fax
• Scanning documents and saving information into client folders
• Processing incoming mail
• Intake responsibilities as per the intake handbook including: review and acknowledgement of incoming referrals in accordance with company timelines, enter new referrals into Universal or other MIS and /or tracking sheet, assignment of referral to a medical coordinator and creation of claimant electronic files
• Exceptional customer service and professionalism at all times and through all communicaiton methods
• Coordinating assessor advance schedules
• Daily, weekly and monthly reporting as required
• Other responsibilities as required.

Qualifications
Experience:

• 1 year of experience in administrative position in a healthcare setting or MVA industry
• 3 years of customer service experience
• Knowledge of the SABS an asset
• Prior experience in the MVA industry an asset

Education and Certifications:

• University degree in adminstration and/or related field

Knowledge and Skills:

• Excellent customer service skills-professional language, tone and demeanour that is suitable for stakeholders
• Empathetic and respectful of clients and their circumstances
• Demonstrated communication skills both verbal and written
• Critical thinking, problem solving and reasoning skills to analyze and interpret information
• Demonstrated ability to develop and maintain professional relationships with patients, clients, colleagues, external partners and providers
• Demonstrated ability to work independently and as part of a team
• Understanding of SABS
• Ability to communicate clearly and effectively with all stakeholders
• Extensive experience using Microsoft Office, specifically Word
• Meticulous attention to detail
• Multi-tasking, time management, planning and organizing
• Ability to maintain confidentiality

Job Types: Full-time, Permanent Salary: $17.00-$19.00 per hour Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• This is an in office position with no chance of remote work, are you comfortable working in office (North York)?
• Are you comfortable with the hourly wage posted?

Education:

• Bachelor\'s Degree (preferred)

Experience:

• motor vehicle accident industry: 1 year (preferred)
• admin experience in healthcare setting or MVA: 1 year (preferred)

Work Location: In person