Job Description

PRISMA is a boutique psychology practice in downtown Toronto that values strong relationships and high-quality, science-based services. We are seeking a warm, professional, and approachable individual with a good sense of humour who can make clients feel welcome and cared for from the very first call.

As one of the first points of contact for new prospective clients, you'll play a vital role in creating a welcoming entry into treatment while supporting the workflows that keep our practice running smoothly. You'll be working with great clients and an incredible team. This position offers valuable hands-on experience in a private clinical practice, making it an excellent entry point for a graduate student preparing for a career as a mental health professional.

OVERVIEW

This overview is not all-inclusive, and certain activities, duties, or responsibilities may be required as needed.

Key Responsibilities

Conduct 15-30 minute intake calls over the phone with prospective clients (individuals and dyads). Develop and maintain a strong understanding of all of our services and each Prisma clinician's specialties, therapeutic styles, and areas of focus. Match clients with appropriate clinicians to support balanced caseloads and optimal therapeutic fit. Provide external referrals when client needs fall outside the clinic's scope of the practice. Identify qualified and disqualified clients for therapeutic modalities (e.g., EFT, CBT, DBT, etc.) during intake. Provide intake and qualify clients interested in ketamine-assisted therapy (in the near future). Conduct suicide risk assessments with prospective clients. Provide information and answer both clinical and non-clinical questions about our practice, our clinicians, and mental health care in general. Perform administrative tasks, including preliminary booking and scheduling duties. Offer administrative coverage as needed to support smooth practice operations. Maintain accurate and confidential client records. Participate in team meetings and clinical case consultations. Participation in special projects and program development.

Qualifications

Graduate student in psychology (PhD or Master's program), with an intention to register with the CPBAO. Strong interpersonal and communication skills, with a client-centered approach. Ability to exercise sound judgment, sensitivity, and ethical decision-making when discussing client concerns. Familiarity with therapeutic modalities and mental health services. Experience with Google Workspace, EHR systems (preferably Jane App), and CRMs is preferred. Comfort with phone-based client interactions, scheduling systems, and administrative tasks. Strong organizational and data management skills. Sound sense of ethics and ability to work in a role that requires a high degree of confidentiality and compliance with privacy legislation.

About the Role:

This is a part-time, ongoing contract position. Remote role, with office space available as needed. Minimum commitment of 10 hours per week, including participation in team meetings. Flexibility in scheduling, including both daytime and evening availability. Compensation: competitive, commensurate with experience.

How to Apply

If this sounds like the right fit for you, we'd love to hear from you.

Please review our clinic's website https://prismapractice.com. Provide a cover letter, based on this job posting and what you know about Prisma, that tells us why you would be the right person for our team and this role. Send your resume and cover letter to

hello@prismapractice.com

.

Only applications with cover letters will be considered.

We are committed to equity, diversity, inclusion, and accessibility in our clinic. We welcome applications from candidates of all backgrounds, including (but not limited to) Indigenous Peoples, racialized persons, persons with disabilities, members of 2SLGBTQIA+ communities, and those with diverse lived experiences. If you require an accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.

Job Type: Part-time

Work Location: Remote