Job Description

Position Overview:

We seek to immediately hire a confident, compassionate, and highly organized

Intake Coordinator

to be the first point of contact for prospective clients. You'll be responsible for handling all incoming inquiries--by phone, email, and web--and engaging leads in meaningful, empathetic conversations about their family law concerns. Your ultimate goal is to guide them toward booking an initial consultation with our legal team and helping them take the next step toward becoming a retained client.

This position is permanent, full-time and provides a hybrid work model, with the flexibility for the candidate to select to work out of either our Newmarket or Barrie office. Additional time in-office may be required during the training and onboarding process.

Company Overview:

Galbraith Family Law is a growing family law firm committed to providing compassionate and effective legal support to individuals navigating difficult personal transitions. With an emphasis on professionalism, empathy, and results, we strive to make every client feel seen, heard, and supported from the first call to the resolution of their matter.

Key Responsibilities:

Serve as the primary point of contact for all new leads and prospective clients

Promptly respond to inquiries via phone, email, web forms, and other platforms

Build rapport and trust through empathetic and professional communication

Ask appropriate questions to understand the potential client's family law needs

Clearly explain the firm's services, process, and consultation options

Schedule initial consultations for lawyers and ensure follow-up is completed

Track lead status and outcomes in our CRM, Clio Grow

Coordinate with the legal team to ensure smooth transitions for new clients

Follow up with leads who have not yet booked or retained, using structured workflows

Meet monthly conversion targets for consultations booked and clients retained

Qualifications and Key Attributes:

Prior experience in client service, sales, legal intake, or a related role preferred

Strong interpersonal and communication skills, both verbal and written

Comfort handling sensitive, emotional, confidential and often urgent situations with discretion

Highly organized, detail-oriented, and able to manage multiple leads at once

Tech-savvy and familiarity with CRM systems and appointment scheduling tools a strong asset

A genuine interest in family law and helping people during challenging times

Why Join Galbraith Family Law?

At Galbraith Family Law, we believe in treating our employees with the same respect and care as we do our clients. Here's why you should consider joining our team:

1.

Meaningful Work:

Helping clients during one of the most difficult times in their lives

2.

Competitive Compensation:

We offer competitive wages, bonus opportunities, health and dental benefits, and other perks

3.

Hybrid Work Model:

We offer the opportunity to work out of an office space that uses the latest technology and equipment, as well as the opportunity to work from home

4.

Positive Work Environment:

We foster a culture of respect, continuous learning, and work-life balance

5.

Core Values:

We value family, community, and friendships, always aiming to treat others as we would like to be treated

6.

Growth Opportunities:

We offer opportunities for professional growth and development

Ready to Apply?

If this position at Galbraith Family Law sounds like the perfect fit for you, we'd love to hear from you.

Please submit your cover letter and resume to the firm's Operations Manager, Tracy Kimmons, via Careers@GalbraithFamilyLaw.com. For your submission to be considered it MUST include a cover letter.

Job Type: Full-time

Pay: From $45,750.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Wellness program Work from home
Flexible language requirement:

French not required
Schedule:

Monday to Friday No weekends
Work Location: Hybrid remote in Newmarket, ON L3Y 7B8