Job Description

Intake CoordinatorPosition Type

:

Full-time, 1 year contract with possibility of an extension (35 hours/week)

Location

: Calgary, AB

Wage

: $39.91/hour + benefits + 7% in lieu of RSPs

Union

: CUPE Local 4731

Reports to

: Executive Director

Who We Are

The

Workers' Resource Centre (WRC)

is a charitable organization that helps Albertans understand and access their workplace rights and benefits. We work alongside workers--especially those from equity-seeking groups--to navigate complex employment systems and get the support they're entitled to. Our work focuses on real people with real challenges, including newcomers, people with disabilities, precariously employed workers, and those facing language or literacy barriers.

We offer support with Employment Insurance, the Employment Standards Code, Workers' Compensation, Human Rights complaints, CPP-Disability, AISH, and employer-based short/long-term disability plans.

About the Role

As the

first point of contact

for our clients, the Intake Coordinator is a vital part of our team. You'll set the tone for how clients experience the WRC--whether they walk in our door, call our main line, or email us looking for help. You'll make sure they feel welcomed, heard, and guided in the right direction.

This is an ideal position for someone who thrives on organizing information, enjoys problem-solving, and is passionate about social justice and equity in the workplace.

Key Responsibilities

Greet clients (in person and over the phone) with compassion and professionalism

Complete client intakes and initial needs assessments

Triage inquiries and coordinate next steps with caseworkers

Refer clients to other community supports when their needs fall outside WRC's scope

Monitor and respond to messages in WRC's general email account

Track client calls, emails, and referrals

Coach clients through tasks like completing bi-weekly EI reports

Follow up with clients post-service to gather outcome data and ensure continued support

Maintain accurate records in WRC's client database

Support monthly and annual data reporting and evaluation

Coordinate interpreters as needed

Assist with preparing client correspondence

Support administrative needs of the casework team

You'll Thrive in This Role If You Have:

A degree in social work, policy studies, law, labour studies, or a related field--or equivalent lived/professional experience

Strong understanding of employment legislation (or a keen interest and capacity to learn)--including Employment Standards, EI, WCB, CPP-D, and Human Rights

Excellent communication skills, both written and verbal

A calm, client-centered approach to navigating stressful situations

Experience working with equity-seeking communities and a demonstrated commitment to inclusion and anti-oppression

Familiarity working with newcomers and individuals who speak English as an additional language

Excellent organization and time management skills--you're a systems thinker

Tech-savviness with MS Office and an openness to learning new software

Fluency in an additional language is a significant asset

Availability for occasional evening or weekend outreach

At the WRC, we work hard, support each other, and advocate fiercely for people who are often left behind in workplace systems. If that sounds like your kind of team, we'd love to hear from you!

Please submit a cover letter and resume detailing your alignment with this role. If you speak additional languages, please indicate level of fluency in your submission(s). No phone calls or emails, please submit through the job website portal.

Job Type: Full-time

Pay: $42.70 per hour

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Mileage reimbursement On-site parking Paid time off Vision care Wellness program
Schedule:

Monday to Friday Weekends as needed
Work Location: Hybrid remote in Calgary, AB T2P 1J6

Application deadline: 2025-07-31
Expected start date: 2025-08-15