Job Description

Competition Number

ESC06617

Org Code/Description

Entrepreneurship & SmallBusiness NC-39812-DEPT

Location

Saskatchewan Polytechnic Regina Campus

Posting Title

Instructor - Corporate & Customized - Continuing Education Contract (Customer Service)

Contract Start Date

09/02/2025

Contract End Date

06/30/2026

Contract Rate

$60 per hour

Ongoing

No

Bargaining Unit

Faculty Association

Course Dates and Times

November 26-27, 2025

Contract Hours/Contract Hours per Student

3 hours per student

Total Contract Hours

Based on Student Enrollment

Supervisor ID Number

370922

Supervisor Position Number

Posting Status

Open

Date Posted

05/22/2025

Closing Date

05/30/2025

The following course date & delivery method may be subject to change due to the current situation. Please indicate which dates you are interested in applying for:



Customer Service Essentials - November 26-27, 2025.



More courses & dates may be added as required. You may be considered to facilitate group & customized training as required. You will be given notice of this ahead of time.

Notes

Quick Link

https://careers.saskpolytech.ca/postings/59763

Job Duties/Qualifications, Skills and Abilities (QSA)

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Job Duties

Job Duties

Prepare and facilitate the delivery of Customer Service Workshops for both public and corporate clients. Ability to model excellence communication, listening and oral presentation skills. Answer student questions and provide individual feedback on service excellence and customer service skills. Revise curriculum, develop appropriate learning activities and teaching plans for each teaching assignment. Manage the classroom to provide an optimum learning environment for students. Work co-operatively with the Continuing Education Consultant and colleagues in "team" environment.



QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Description

Required Qualifications

Four year Bachelor of Education degree with a major in Business Education;

OR Four year Bachelor of Education degree plus an Office Education

certificate; OR an equivalent combination of education and recent, relevant

experience.- Expert understanding of customer service practices.

Expert oral communication background, a strong understanding of conflict theory, and strategies used to diffuse conflict. Ability to apply basic principles and practices of adult education to assist learners with the required knowledge and skills. Recent relevant industry teaching experience preferred. Ability to effectively use a variety of instructional techniques when presenting the material such as role plays. Must be available to travel across the province to deliver customized courses.

Desired QSA