Job Description

We are looking for an Installation Technician to join the Xplore team in the Sundre, AB region. Reporting to the District Operations Manager, this role will be responsible for the installation, service/repair, upgrading of residential and small business customer equipment. This includes fibre, satellite, fixed wireless, wireless routers, and home phone. The majority of work is completed outdoors in all weather conditions and includes climbing ladders.

Key responsibilities include:

• Providing service and customer support during field visits or dispatches
• Diagnosing errors or technical problems and determining proper solutions
• Managing all on-site installation, repair, maintenance and test tasks
• Maintaining accurate and timely service reports
• Managing the inventory management cycle and annual counts. Returning inventory that requires repair.
• Producing timely and detailed service reports
• Audit previous installation and repair work to ensure Xplore standards have been met and if not, completing work at the customer premises for compliance
• Operating a vehicle in a safe manner and use field automation systems
• Following all company filed procedures and protocols
• Cooperating with technical teams and sharing information across the organization

The ideal candidate will possess:

• A valid driver\'s license and willingness to provide a driver\'s abstract annually
• Completion of post-secondary education in a related field, such as computer systems technology combined with a minimum of 2-3 years\' relevant work experience
• Demonstrated experience in installation and repair of internet and phone
• Minimum of 2 years\' experience working in a customer-focused environment
• Ability to work a flexible and rotating work schedule, including evenings and weekends
• Strong knowledge of computers and basic troubleshooting of internet connections. Basic networking knowledge
• Ability to follow directions and/or use GPS mapping
• Knowledge of working standards of Health and Safety, construction, and CSA
• Strong oral and written communication skills. Professionalism and tact in representing the company to our customers (both internal and external)
• Ability to interpret and solve technical problems. Resourceful, courteous, honest, and reliable.
• Strong time management skills with attention to detail

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada\'s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country\'s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplornet