Job Description

Installation Coordinator

Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters to most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.

As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All of our people are foundational to creating value:

Protect people first

Think steps ahead

Own what we do

Bring energy to challenges

Win with integrity, together

Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.

Role Summary:

Our Southern Alberta Branch is currently recruiting for an Installation Coordinator (Fire). This role will be based out of the Calgary branch office Monday to Friday. This role will support all aspects of administration for the Calgary Branch along with scheduling, motivating, and supporting Chubb technicians and third party subcontractors in system installations plus partial project management during the installation process. This position will also focus on customer satisfaction to ensure installation contracts are completed on time and in scope. This position reports to the Fire Supervisor but will have a dotted line to the Alberta Operational Leadership team.

This is a branch office based role working directly out of the branch office 5 days a week.

Key Job Responsibilities:

Under the direction of the Supervisor/Manager, you will schedule installation jobs with our team of technicians and sub-contractors. Track hours used and assist in holding team members accountable to hours. Work with the sales team on revisions of sales orders, when required. Operational coordination of small scale projects using available resources. Project approximate completion dates for installation work(s) and assign dates within the appropriate systems. Ensure installation jobs are tracked and closed out in a timely manner. Phone and Email correspondence with customers to ensure requests are noted &/or scheduled as required. Issue and track purchase order numbers as required. Assist with forecasting of project revenue using 'percentage of completion' on major jobs (with the assistance of others where applicable). Update the POC file as required. Source approved resources or materials for installation projects where required. Create and handle shipments to technicians and remote locations, i.e. Purolator, FedEx packages. Manage the stockroom, including consumable parts. Various other customer service & support duties over the phone or through emails Provide administrative support as needed for all departments Data entry as required including for company reports and within company systems Assist other Alberta support roles including but not limited to Branch Administrators, Coordinators, Collections, Inside Sales, and Sales Support Specialists during their busy periods Process invoices Will the be backup for the Storekeeper role when the Storekeeper is on days off so the ability to lift up to 50lbs is a requirement of the role. Order supplies Check mail Other duties as assigned.

Qualifications:

Post-Secondary education in Office Administration or a related discipline preferred 2+ years of experience in an administrative/service coordination role Effective communications skills with the ability to develop strong employee and customer relationships Excellent problem-solving skills with strong attention to detail Proficient Microsoft Office skillset required (Outlook, Excel, Word, PowerPoint) Excellent written and verbal communication skills Strong customer service and interpersonal skills Highly organized and able to work under pressure Flexibility to multi-task in a fast-paced environment

More about the type of candidate required:

Effective communications skills with the ability to develop strong employee and customer relationships Excellent problem-solving skills with strong attention to detail Self-motivated and ability to work with minimal supervision in a progressive fast-paced environment Strong interpersonal skills and effective at building relationships - with a strong client service orientation Planning, scheduling, and detailed time management skills are a must. Strong attention to details and record keeping focus to ensure divisions scheduling needs. Able to process documentation and understand completeness formatting and consistency requirements. Strong communication skills through both written and oral. Ability to work with minimal supervision/self-motivated and has a desire to work on a winning team Adaptable to changing environments Ability to work under pressure with meeting timelines Excellent time management skills Strong analytical, organizational, and communication skills Self-motivator with a positive outlook Detail oriented Goes beyond job requirements to seek opportunities and generate ideas for improvement

Our offerings include

Competitive compensation and benefit package RRSP matching Employee Stock Purchase Plan Employee Discounts Learning and Development opportunities Reward and Recognition Program A culture of performance & accountability A supportive and positive team environment

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

Criminal Background Check Reference Check
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us on any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Job Type: Full-time

Benefits:

Dental care Disability insurance Employee assistance program Employee stock purchase plan Extended health care Life insurance Paid time off RRSP match Vision care
Work Location: In person