Pat's Driveline is a leading provider of driveline components and driveshaft manufacturing and repair for the automotive, heavy truck, industrial and off highway industries and we are currently recruiting for a Parts Counter Person in our Surrey branch.
Position Overview
The Partsperson is responsible for providing exceptional customer service by supplying parts to customers. This will require determining the customer's needs through parts identification and effective communication. You will use catalogs both electronic and paper, and be able to effectively use our ERP system for creating quotes and repair estimates, and the invoicing of parts and service.
Primary Responsibilities
Customer service focused with strong interpersonal skills
Receive parts orders from customers in person at sales counter and over the phone
Sourcing and ordering parts from internal and external sources
Troubleshooting and problem solving to determine customer needs
Picking and packaging of parts orders for shipping to customers
Receiving of incoming parts stock orders and accurately warehousing within the warehouse
Maintain a clean, safe and professional work environment
Follow all ISO 9001:2015 procedures
Picking up and delivering parts to customers using company vehicle when required
Qualifications
Strong customer service focus with an ability to build and maintain lasting relationships with customers
Excellent interpersonal, organizational and time management skills
Excellent verbal & written communication skills
Ability to work independently and in a team environment
High level of integrity and a strong work ethic
Valid Driver's License with an acceptable Driver's Abstract
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