Job Description

Marmon/Keystone Canada Inc.
As a part of the global industrial organization Marmon Holdings--which is backed by Berkshire Hathaway--you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.


Responsible for handling customer orders, distributing quotes, supporting outside sales and working to maintain an ongoing relationship with customers to ensure their needs are met and to secure repeat business.
JOB DUTIES:


Customer Service:

Respond to all communications regarding orders from new and existing customers. Ensure customer needs are understood and clear. Provide any technical and product information. Prepare and submit quotations in a timely manner for customer approval. Follow-up with customers on their inquiries and update C.I.D. notes.

Order Completion:

Input sales order. Identify special packing requirements and any documentation that must be included when the order is shipped. Coordinate delivery date including specific customer requirements.

Purchasing:

Purchase materials required to satisfy customer orders. Expedite purchased materials and arrange logistics.

Order Expedition:

Review open orders and expedite where necessary. Monitor delivery of order and inform customer of changes in the delivery schedule. Ensure that any special order requirements are met before material is shipped.

Other duties:

Maintain up to date customer information. Provide information for outside sales reps on customer inquiries. Assist in sourcing and securing material for special orders. Initiate billing adjustments for invoice changes (I.e. defective material, customer returns).

EDUCATION PREFERRED:

College diploma with an emphasis in Sales and Marking.

PRIOR WORK EXPERIENCE:

2-5 years' customer service or inside sales experience in metals industry preferred.

WORKING CONDITIONS:

Must be able to prioritize a varied workload and have some time flexibility to ensure all tasks are completed on time. Work is performed in office environment with minimal physical demands Hours of work: 8:00am - 4:45pm (Monday to Friday). Position includes base salary plus participation in generous Sales Incentive Program. Eligible for company paid extended health and dental benefits after completion of probationary period.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.