Doman's sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers.
As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service and laying the ground work for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. The ISR also has the ability to increase sales revenue, order by order.
The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. Our customers range in size from small independent lumber yards, to regional building material dealers, national home improvement chains, and industrial and OEM customers.
EXPECTED CONTRIBUTIONS
Along with the Account Managers / Sales Specialists and Commodity Traders, the ISRs maintain and grow existing customer relationships.
Inbound Calls and Sales Orders
Promptly answer customer phone calls for orders, quotes, and inquiries.
Determine customer requirements and secure the maximum invoice value for the order.
Sell additional products by recognizing opportunities to up-sell or sell complementary products.
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Enter orders efficiently and accurately into the order system.
Relay vital information to operations team members.
Prompt and accurate handling of credits and returns.
In some regions, partner with Account Managers to manage customer relationships.
Promptly and professionally resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Outbound Phone Calls
Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.
Purposes of outbound calls are to fill delivery trucks, follow up on orders and offer sales promotions. Every opportunity to be used to increase the dollar value of an order.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES
Sales
Excellent customer service skills on the phone
Demonstrated ability to anticipate customer needs
Comfortable with conducting outbound phone calls to existing customers
Technical
Able to quickly learn technical information specific to the building industry
Working knowledge of wood frame residential construction is an asset
Other
Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills
Aptitude for numerical calculations
Excellent English communication skills at a capacity to influence sales over the phone
EDUCATION
High school graduation is a requirement
Formal sales training is desirable
Benefits
COMPENSATION AND BENEFITS
Base salary (no commissioned sales)
Annual incentive plan based on company performance
Group pension plan with employer matching contributions
Health benefits
Purchase Doman Building Materials Group Ltd. stock at a discounted price
OTHER WORK-RELATED BENEFITS
Fitness reimbursement
Education reimbursement
Professional Development reimbursement
Scholarships for children
Discounts on product purchases
Employee referral bonus
Annual Service Awards
Employment Status:
Monday to Friday, full-time, year round
Work Location:
70 Simmonds Drive, Dartmouth, NS B3B 1P6
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal.
Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Applicants must be legally entitled to work in Canada without sponsorship.
We thank you for your interest; however, only those selected for an interview will be contacted.
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