Job Description

We are seeking a motivated and detail-oriented

Inside Sales Representative

to join our team. This role is responsible for managing customer accounts, generating sales from inbound inquiries, maintaining strong client relationships, and ensuring seamless communication and service throughout the sales cycle. A strong emphasis is placed on

customer service excellence

,

clear communication

, and

knowledge of shipping and logistics

to ensure timely and accurate delivery of products.

Key Responsibilities:

Respond promptly to inbound sales inquiries via phone, email, and online platforms. Build and maintain long-term relationships with customers to encourage repeat business. Prepare and follow up on quotations, sales orders, and delivery schedules. Provide product information and technical support in a clear and professional manner. Collaborate with shipping and logistics teams to ensure on-time and accurate order fulfillment. Communicate proactively with customers regarding order status, shipping timelines, backorders, and any service disruptions. Handle customer complaints or issues with tact, ensuring resolution and satisfaction. Maintain accurate records of customer interactions, sales activity, and orders in Sage Business Vision Monitor inventory levels and provide updates to customers as needed. Understand and adhere to all company policies related to pricing, credit, and returns.

Qualifications:

Proven experience in

inside sales

,

customer service

, or related field (2+ years preferred). Excellent verbal and written

communication skills

. Strong interpersonal skills with a customer-first attitude. Solid understanding of

shipping processes

, including carriers, delivery terms, tracking, and freight terminology. Proficiency in Microsoft Office Suite, and sales/order processing software. Ability to multitask, prioritize workload, and work in a fast-paced environment. Detail-oriented with strong organizational skills.
Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Extended health care Life insurance Vision care
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Work Location: In person