Job Description

Company presentation

A world leader in gasses, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Entity and activity description

This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual! As front line customer service in our retail stores, you will have the opportunity to:

Missions and Responsibilities

• Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs. Answers technical questions.
• Receives and processes customer orders (phone, email in, fax, etc)
• Prepares quotations and standard tender requests.
• Provides support to the local account executives for back-office activities.
• Performs phone "cold-calls" for network customers and "blitz" in some market segments.
• Does post-sales follow-up to ensure customer satisfaction
• Organises the display of products in the store
• Identifies and respects our commitment to our customers and ensures that deliveries are made in time.
• Process and confirm delivery slips.
• Communicates with the logistics team to ensure cylinder replenishing.
• Use your welding knowledge and experience to deliver products to our customers, and help them find the right supplies for their projects and business needs
• Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers.
• Learn how to track orders/cylinders and expand your knowledge in logistics
• Plan routes for delivery and follow ALC's safety policies diligently
• Work in a clean and organized environment by maintaining our product displays
• Get to know our customer base both on the front line and making deliveries, learn about our products and mentor from our Outside Sales Team and Managers to grow your advancement opportunities!
• Cylinder and hardgoods delivery and management of inventory levels

Competencies and Profile

• 2 to 5 years of industry experience, customer service or sales of welding or industrial products
• Knowledge of welding processes and products is an asset but not mandatory
• Good knowledge of computer systems and google suite
• Secondary diploma
• Class 5 license, clean driver's abstract
• A positive attitude and customer service focus
• Forklift experience would be an asset as well
• Ability to lift 50lbs

Essentials (5-7) that are applicable to the role

• Promoting and Achieving Safety
• Anticipating and Dealing with Changing Environment
• Caring about customers and patients
• Communicating with Impact
• Teamwork
• Managing Personal Efficiency and Competing Priorities

Additional information

• At Air Liquide, we value the health and safety of our customers, patients and employees. As such, we strongly encourage everyone to get vaccinated against COVID-19 and all future employees will be required to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status.

At Air Liquide , all employees are required to disclose their COVID-19 vaccination status. Also as a condition of employment, all future employees will be required to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status.