Job Description

About us

Reliable Bearing is a leading Canadian distributor of bearings, power transmission products, and safety equipment. Based in Mississauga, Ontario, we've been serving industrial clients for over 25 years.

As part of the FICODIS Group, we offer a wide range of quality products, including our exclusive CROMSON brand and pride ourselves on delivering innovative solutions through a dedicated team of professionals.

Overview

We are seeking a motivated and detail oriented Inside Sales & Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include assisting customers with inquiries, processing orders, and providing excellent service while supporting the sales team with administrative tasks.

Responsibilities

The successful candidate will be responsible for:

Handling inbound customer inquiries via phone, email, and chat, while delivering prompt, courteous, and solution-focused support. Resolving customer issues efficiently and professionally, ensuring a positive experience and maintaining high satisfaction levels. Assisting the sales team by following up on leads, providing accurate product and pricing information, and supporting the order process from start to finish Processing customer orders, confirming product availability, updating clients on delivery timelines, and ensuring all data is accurately entered into the sales system. Maintaining a strong understanding of the company's products and services to confidently guide customers in selecting the best solutions for their needs.

Qualifications

Proven experience in

inside sales or customer service

, ideally within a

B2B environment

. Familiarity with at least one of our market segments:

Industrial MRO, Safety, Fasteners, Bearings, or Power Transmission

. Strong

verbal and written communication skills

, with the ability to engage professionally with customers and internal teams. Comfortable using

Microsoft Office Suite

(Excel, Word, Outlook) Excellent

problem-solving skills

and keen attention to the detail. Ability to

collaborate across departments

, especially with sales and operations teams. Skilled in

managing multiple tasks

and priorities in a fast-paced environment.
Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Employee assistance program Life insurance On-site parking Paid time off Vision care
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Work Location: In person