Job Description

Inside Sales Associate professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

A professional at this position level within Accenture has the following responsibilities:

Solves routine problems largely through precedent and referral to general guidelines.

Interacts within own team and with direct supervisor.

Receives detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.

Decisions impact own work.

Individual contributor as a part of a team, with a predetermined, focused scope of work.

Proactively outreach (outbound calls) to decision-makers over the phone and via email to increase the return on investment for their advertisements by optimizing their ad performance and increasing their investments. The assigned book of business will be on a quarterly basis, which requires multiple conversations with each advertiser assigned.

Fill calendar with scheduled calls by introducing the program if not already engaged.

Improve client experience by driving appropriate product adoption.

Manage a portfolio (book of clients) of small to medium-sized clients and grow revenue.

Provide pre- and post-sales assistance for applicable products.

Become an expert in Social Media Advertising solutions, identify trends, and solve problems.

Offer vital product insights and feedback from personal experience and Social Media Advertisers.

Produce success stories for advertisers who grew their business using Social Media products.

Use various tools to effectively communicate and drive advertiser success.

Basic Qualifications

1 year of experience in customer service experience

Experience in working in a sales environment with sales targets or quotas

High School Diploma or equivalent

Preferred Qualifications

Experience using social media

Familiarity with online advertising products, digital experience a plus

Good to excellent computer skills with technical expertise

Professional Skill Requirements

Excellent listening, interpersonal, and customer service skills with a solutions mindset and passion for customer experience

Exceptional grammar, typing accuracy, and writing skills

Positive attitude with the ability to overcome sales rebuttals.

Demonstrates the ability to work with minimal supervision, exercise good judgment, and maintain a dedication to continuous improvement.

Flexible, quick learner, able to adapt to continuously evolving needs and identify areas for client improvement.

Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.

Demonstrated teamwork and collaboration in a professional setting (military or civilian).

Accenture is an equal opportunities employer. We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment.

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

Accenture