Do you have what it takes to help keep the lights on for our customers in communities across the province? Then joining the Newfoundland Power team could be part of your next adventure\xe2\x80\xa6


Who We Are


At Newfoundland Power, we\xe2\x80\x99re passionate about delivering safe, reliable and affordable electricity. Our roots in Newfoundland and Labrador go back over 135 years. Today, we\xe2\x80\x99re part of Fortis Inc., a leader in the regulated gas and electric utility industry in North America. We are proud to employ over 600 talented people who are among the best in the industry. We are committed to fostering an inclusive and diverse workplace which reflects the communities we serve.


Everything we do is guided by our core values: People, Safety, Service, Respect, Teamwork and Innovation. We believe in going above and beyond to serve our customers and giving back to the place we call home is a longstanding tradition held by our employees. If you\xe2\x80\x99re seeking a challenging and rewarding career in an industry-leading company and if you\xe2\x80\x99re a highly motivated team player, we look forward to hearing from you.


The Opportunity


As a valued member of the Technology team, your responsibilities will include providing excellent customer service, via phone and in person, for all aspects of technology deployed to approximately 650 employees working in both the office environment and in the field across the province. It will also include on-site and remote Help Desk & IT support to monitor/troubleshoot network, hardware and software issues as well as resolving open tickets; repairing and replacing computer & networking equipment as necessary; performing asset management activities including tracking software licenses and desktop usage; and collaborating with senior technical resources for advance trouble resolution.


In this role, you will be required to have a solid technical background and demonstrated analytical skills. You must have the ability to adapt to and manage change and work in an energized and demanding environment. Expert knowledge of PC hardware/software, Microsoft Operating Systems and Microsoft Office software is also required. A solid understanding of technology business practices and experience with change management practices would be an asset.


Your qualifications include a university degree or a college diploma in Information Technology or a related discipline supplemented by a minimum of 2 years related experience. Customer service experience would be considered an asset.


You are a highly motivated team player with a strong commitment to safety and customer service, an excellent work ethic, and effective interpersonal and communication skills. This position will be working out of the Gander office location, and may require travel to other offices periodically for local support purposes.

How to Apply
If this sounds like you, Apply or visit us online at https://careers.newfoundlandpower.com. We thank all applicants for their interest. Applicants who are selected for an interview will be contacted directly; those not selected for an interview will receive an email notification once the position has been filled. If you require accommodation for any reason during the interview process, please let us know what you need and it will be kept in confidence.