Job Description

Company Description
Talan Canada is growing and looking to strengthen its team with an Application Support Analyst for the Montreal office, who will be interested in working with clients from multiple industries.


The teams provides support, development, and infrastructure resources across multiple services developing and maintaining software solutions for major financial markets in the world. The solutions must be competitive to develop or consolidate our market share, launch new products and seize opportunities. The responsibilities of the support analyst include, but are not limited to, the following:

• Supporting contribution, trading and position tracking software for foreign exchange, interest rate and credit, and equity markets.
• Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
• Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments.
• Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.
• Establish, document and share procedures and practices for our team
• Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
• Communicate with users in connection with application failures
• Liaise with teams from New York, Paris, Hong Kong
• Understand the regulated environment and the constraints of client activity
• Perform post-deployment testing of new releases (quality assurance)
• Process queries and ad hoc queries of users' search data
• Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
• Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
• Respect internal standards, standards and IT processes ( ITIL )
• Timely communication of project production and status to the client and IT management.
• Effective oral and written communication with the various audiences and at the appropriate levels.
• Collaboration with development teams (NY / Paris) for the management of new versions
• Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
• Effectively manage the Customer relationship with the end user community.

Qualifications

• Between three and six years of experience dedicated to support and operations in a complex information systems environment
• University degree in computer science or relevant field
• Experience in a finance environment considered a plus
• Ability to work with complex information systems
• Ability to contribute to production operations and establish or improve operating procedures
• Ability to structure, document and share knowledge
• Written and oral autonomy in English
• Basic knowledge of market finance (shares, options, ETFs, etc.) considered an asset
• Organized, methodical, analytical, communication skills, teamwork

Technologies:

• SQL - SQL Server, Oracle
• Linux, UNIX, Windows, Azure
• Support / Ticketing tool
• Scripting languages (Bash, Python, PowerShell, etc.)
• Autosys or other job scheduling tools
• Diverse programming languages

You must live in the Great Montreal area and possess a valid work permit.
Additional Information
Talan is a consulting firm specializing in digital innovation and transformation. For over 20 years, Talan has been advising, supporting, and implementing transformation projects for businesses and public authorities, in France and abroad. With operations on five continents and nearly 5,000 consultants, the group anticipates a revenue of 600 million euros in 2022 and expects a turnover of 1 billion euros by 2024. The group places innovation at the heart of its development strategy and is involved in areas of technological change affecting major corporations, such as Big Data, the Internet of Things, Cryptocurrencies, and Artificial Intelligence. Joining Talan also means:

• Joining a Canadian group with more than 500 consultants, working in an agile and pragmatic way with large companies (Finance, Insurance, Telecommunications, Services, Distribution, Public sector) by combining consulting services / technological expertise / innovation / ability to deliver and deploy projects
• Joining dynamic teams, where the role of the employee is at the center of attention, with the desire to create spaces allowing everyone to flourish
• Participating in different communities to contribute to development and to innovate, all with a strong team and entrepreneurship spirit

Talan is a great playground, it's up to you!